Customer Onboarding - Technical Account Manager (Remote, BRA)

Crowdstrke
Brazil
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Collaboration","Leadership"]

As a Technical Account Manager for CrowdStrike, onboard and lead premium support implementations for Mid-Market customers, partner with account teams to define 90-day success criteria, and act as a customer advocate across SOC to C-suite. You’ll drive cross-functional efforts, document feedback, and craft action plans, all while ensuring timely issue resolution and renewals in a remote Brazil-facing role.

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Crowdstrke
Crowdstrke
3 months ago

Customer Onboarding - Technical Account Manager (Remote, BRA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

As a Technical Account Manager for CrowdStrike, onboard and lead premium support implementations for Mid-Market customers, partner with account teams to define 90-day success criteria, and act as a customer advocate across SOC to C-suite. You’ll drive cross-functional efforts, document feedback, and craft action plans, all while ensuring timely issue resolution and renewals in a remote Brazil-facing role.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Onboard new Mid-Market CrowdStrike Premium Support Customers
  • •Provide project leadership for new customer implementations
  • •Identify opportunities for process improvement
  • •Serve as customer advocate with internal stakeholders and document feedback
  • •Engage with customers at all levels of their organization, from SOC staff to the C-suite
Travel: Medium travel

Key Requirements

  • •Bachelor’s Degree or equivalent experience
  • •Professional fluency with the English language
  • •Experience working with Windows Server Operating Systems
  • •Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • •Excellent customer service skills and ability to quickly establish technical credibility with customers
Experience:CybersecuritySaaS
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingCollaborationLeadership
Languages:English
Tech Stack:Windows ServerLinuxMacOSEnterprise web technologiesSecurityKnowledge base

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn