Account Manager, Mid Market

PayPal
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Ownership","Problem-solving","Analytical judgment","Cross-functional collaboration","Forecasting"]

Own the end-to-end commercial relationship for a portfolio of higher-value SMB merchants, proactively identifying growth opportunities to expand product adoption and protect transaction margin. Serve as the single point of contact, build tailored account plans and commercial strategies, and use AI-powered tools to surface growth, cross-sell, and risk signals. Manage pipeline and forecast health, collaborate with internal teams to resolve merchant needs, and handle ambiguous issues without established playbooks.

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FursaFursa
PayPal
PayPal
1 day ago

Account Manager, Mid Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for a portfolio of higher-value SMB merchants, proactively identifying growth opportunities to expand product adoption and protect transaction margin. Serve as the single point of contact, build tailored account plans and commercial strategies, and use AI-powered tools to surface growth, cross-sell, and risk signals. Manage pipeline and forecast health, collaborate with internal teams to resolve merchant needs, and handle ambiguous issues without established playbooks.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the single point of contact for merchants and own commercial outcomes end to end.
  • •Develop tailored account plans and commercial strategies for strategically important merchants.
  • •Use AI-powered tools to surface growth, cross-sell, and risk signals across the portfolio.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting, and share what works with less experienced AM colleagues.
  • •Collaborate with internal teams to resolve merchant needs and resolve ambiguous issues without established playbooks.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •3+ years relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •Experience owning high-value or strategic customer relationships and driving commercial outcomes.
  • •5+ years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •Track record of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth.
  • •Comfort using AI or commercial data to rank opportunities and address churn or decline risk.
Experience:3+ yearsSMBPayments
Education:Bachelor's
Skills:OwnershipProblem-solvingAnalytical judgmentCross-functional collaborationForecasting
Tech Stack:AICommercial data

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn