Technical Operations Manager, Enterprise Central Ops

Athelas
Mountain View
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2-5 yearsSkills: ["SQL","Retool","APIs","Web scraping","LLMs","AI"]

Hands-on, cross-functional Technical Operations Manager responsible for automating processes, deploying AI into day-to-day workflows, and building scalable operations across enterprise products. You’ll standardize data models, create reusable blocks, and own KPIs to move revenue and efficiency, partnering with Product, Engineering, and Account Management to deliver durable, auditable solutions in a fast-paced SaaS environment.

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Athelas
Athelas
3 months ago

Technical Operations Manager, Enterprise Central Ops

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Hands-on, cross-functional Technical Operations Manager responsible for automating processes, deploying AI into day-to-day workflows, and building scalable operations across enterprise products. You’ll standardize data models, create reusable blocks, and own KPIs to move revenue and efficiency, partnering with Product, Engineering, and Account Management to deliver durable, auditable solutions in a fast-paced SaaS environment.
Location: Mountain View
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Automate and design scalable, SQL-backed workflows and API-driven processes to reduce manual work and improve velocity, quality, and cost.
  • •Identify high-leverage AI use cases for operations (triage, routing, QA, forecasting, SOP generation) and deploy practical AI tools.
  • •Define, track, and improve core operational KPIs (productivity, quality, scalability) to drive revenue and profitability.
  • •Stand up data models, dashboards, and processes that turn ambiguity into repeatable, auditable operations.
  • •Partner with Product, Engineering, and Account Management to scope requirements, align on SLAs, and deliver durable solutions.

Key Requirements

  • •2–5 years in technical operations, data/analytics, software, consulting, or similar in a fast-paced SaaS/tech environment.
  • •Strong SQL skills (joins, windows, CTEs, performance basics) and experience with Retool or similar internal tooling; comfortable with APIs and basic web scraping.
  • •Experience evaluating and deploying AI/LLM tools to real workflows, including prompting and guardrails.
  • •Ability to translate business problems into data models, pipelines, and lightweight services that scale.
  • •Track record of driving projects from idea to shipped, adopted, and measured impact.
Experience:2-5 yearsSaaSTech
Skills:SQLRetoolAPIsWeb scrapingLLMsAI
Languages:English
Tech Stack:SQLRetoolAPIsWeb scrapingLLMsAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas
Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.
Industry: Medical Devices
Headquarters: San Francisco, United States
Founded: 2017
Website