Travel Customer Support Manager - (Hybrid)

Lead daily operations of the Care Team (Customer Service) by coaching agents, monitoring performance, and ensuring timely resolutions for franchise-related concerns. Manage call, ticket, and chat workflows using Freshdesk metrics and SLAs, run recurring team meetings, and deliver data-driven one-on-ones and performance reviews. Support incoming inquiries, document issues, improve reporting processes, and help maintain platforms such as Navitrip and Chat.