Unit Manager, Life Insurance Customer Service & Operations - Remote

Symetra
United States
Workplace: RemoteFull timeUSD 66,100 - 110,100 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Interpersonal communication","Leadership","Prioritization","Issue analysis","Customer satisfaction focus"]

Lead and supervise a life insurance customer service and operations unit of 6+ employees. Coach and develop team members, set expectations, and ensure adherence to legal and operational compliance. Manage daily workflow to meet service level agreements, oversee training and staffing decisions, and maintain accurate records and required reports. Own resolution of customer and partner questions and complaints while driving short-term goals, process improvements, and effective team communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Symetra
Symetra
1 week ago

Unit Manager, Life Insurance Customer Service & Operations - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and supervise a life insurance customer service and operations unit of 6+ employees. Coach and develop team members, set expectations, and ensure adherence to legal and operational compliance. Manage daily workflow to meet service level agreements, oversee training and staffing decisions, and maintain accurate records and required reports. Own resolution of customer and partner questions and complaints while driving short-term goals, process improvements, and effective team communication.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, supervise, and develop employees to meet unit performance objectives including time standards, quality, and production goals.
  • •Provide coaching, feedback, and developmental opportunities; build effective teams and hold employees accountable for performance.
  • •Oversee training and development and make staffing decisions, including building bench strength.
  • •Manage daily workflow to meet service level agreements and ensure required record keeping and administrative functions are accurate.
  • •Accountable for resolving customer and/or partner questions and complaints and for defining short-term goals and objectives for the work group.

Pay and Benefits

Salary: USD 66,100 - 110,100 annually
Perks:401kPaid LeaveRemote Work

Key Requirements

  • •High school diploma required.
  • •Bachelor’s degree or equivalent work experience required.
  • •Previous customer service experience required.
  • •Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
  • •Working knowledge of common software applications and business platforms.
Education:Bachelor's
Skills:Interpersonal communicationLeadershipPrioritizationIssue analysisCustomer satisfaction focus
Tech Stack:Software applicationsBusiness platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn