Partner Success Operations Manager

Ocado Group
Ohio
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Stakeholder management","Relationship building","Networking","Self-motivation","Organisational skills","Resilience","Strategic thinking","Multi-tasking"]

Own the operational and platform success of Ocado Smart Platform partners, acting as their primary point of contact across the contract lifecycle. Lead partner readiness for operational go-lives, monitor partner-relevant platform changes, and use operational data, performance metrics, and analytics to drive adoption, efficiency, resilience, and service outcomes. Partner with internal stakeholders and roadmap governance to ensure partner requirements and impacts are understood and prioritized.

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FursaFursa
Ocado Group
Ocado Group
20 hours ago

Partner Success Operations Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the operational and platform success of Ocado Smart Platform partners, acting as their primary point of contact across the contract lifecycle. Lead partner readiness for operational go-lives, monitor partner-relevant platform changes, and use operational data, performance metrics, and analytics to drive adoption, efficiency, resilience, and service outcomes. Partner with internal stakeholders and roadmap governance to ensure partner requirements and impacts are understood and prioritized.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as primary operational and platform liaison between partners and Ocado to ensure partner context, requirements, constraints, and business cases are understood and prioritised.
  • •Own partner relationship for operational OSP roadmap engagement, including feature delivery queries and platform evolution in the context of operations.
  • •Ensure partner readiness for change, including preparation and delivery of operational go-lives and deployments so partners can adopt new functionality effectively.
  • •Use operational data, performance metrics, and analytics to understand partner performance, risks, dependencies, and to identify opportunities to improve efficiency, resilience, and service outcomes.
  • •Monitor delivery of partner-relevant platform changes, resolving issues with internal stakeholders, managing dependencies, and escalating risks if delivery may impact partner operations or confidence.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysLife InsuranceDisability InsuranceMedical

Key Requirements

  • •Experience in a retail or logistics operation.
  • •Familiarity with continuous improvement and optimisation processes.
  • •Strong stakeholder and relationship-building skills.
  • •Ability to deliver to deadlines, multi-task under pressure, and stay highly organised with attention to detail.
  • •Understanding of project management frameworks and experience working cross-functionally with internal and external partners to drive projects or partnerships.
Experience:RetailLogistics
Skills:Stakeholder managementRelationship buildingNetworkingSelf-motivationOrganisational skillsResilienceStrategic thinkingMulti-tasking
Languages:English

Company Brief

Ocado Group
Ocado Group provides end-to-end automation, robotics, and software solutions for online grocery retail and logistics, licensing its Ocado Smart Platform to supermarket partners worldwide while operating its own retail joint ventures.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hatfield, United Kingdom
Founded: 2000
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn