Zip

3 weeks ago

Manager of Account Management, Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead Zip’s Commercial Account Management team for high-volume enterprise accounts (under 2,000 employees), owning retention and expansion goals (GRR, NRR). Forecast and manage pipeline health hands-on in Salesforce and internal data tools, coach qualification discipline, and diagnose deal stalls to drive strategic growth. Partner cross-functionally across Sales, CS, Product, and Marketing to scale upsell and cross-sell motions while aligning roadmap decisions to customer needs.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Hire, lead, and mentor an Account Management team to exceed retention and expansion goals (GRR, NRR).
•Own forecasting and pipeline health for the segment and work directly in Salesforce and internal data tools.
•Coach qualification discipline and diagnose where deals stall by distinguishing pipeline gaps from execution gaps.
•Drive multi-threaded expansion across procurement, finance, and legal with executive sponsorship and structured account planning.
•Participate in customer conversations and coach deal strategy in real time; act as a voice of the customer internally.

Pay and Benefits

Perks:EquityHealth InsuranceVisionDentalPaid LeaveCommuter BenefitsHome Office

Key Requirements

•2+ years of experience leading Account Management or Sales teams with proven success hitting revenue targets.
•Experience managing high-volume customer portfolios with both velocity and quality.
•Operational rigor with qualification frameworks, pipeline diagnostics, and account-planning cadence; comfortable working hands-on in data.
•Experience selling into procurement, finance, accounting, IT, or legal to understand the buyer.
•Experience in fast-growth SaaS with comfort navigating ambiguity and moving quickly.

Experience:2+ yearsSaaSEnterprise procurement

Skills:LeadershipMentoringCoachingOperational rigorCross-functional collaboration

Tech Stack:SalesforceGongNotionClaude

Company Brief

Zip

Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Zip