Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Teamwork","Energy","Safe driving","Attention to detail"]

Deliver vehicles to customers’ doors as part of Carvana’s “Hauler-Life,” loading and unloading cars with custom car haulers while inspecting equipment for safe operation. Complete customer paperwork and maintain thorough notes in the customer tracking system, ensuring an excellent customer experience. Drive safely, maintain a clean driving record, and meet role-specific licensing/notary requirements within established timelines.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors as part of Carvana’s “Hauler-Life,” loading and unloading cars with custom car haulers while inspecting equipment for safe operation. Complete customer paperwork and maintain thorough notes in the customer tracking system, ensuring an excellent customer experience. Drive safely, maintain a clean driving record, and meet role-specific licensing/notary requirements within established timelines.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers and participate in the local community experience.
  • •Frequently load and unload vehicles, and regularly inspect the car hauler to ensure it maintains safe to drive conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safe and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Meet role compliance items (drug test, DOT Medical Card, and state-specific notary/license requirements) within required timeframes.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions for 8+ hours.
  • •Must be able to read, write, speak and understand English.
  • •Frequent driving with excellent visual acuity and manual dexterity; maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana); obtain any required state specialty licenses on the stated timelines.
Experience:2+ years
Skills:Self-motivatedTeamworkEnergySafe drivingAttention to detail
Licenses:Valid driver’s licenseChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical CardNotary
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn