Senior Experience Strategist

Salesforce
São Paulo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Research","Synthesis","Systems-thinking","Influencing","Storytelling","Communication","Presentation","Experimentation","Evidence-based decision-making"]

Shape how people, products, and AI agents come together to deliver meaningful, scalable experiences across Salesforce’s Solutions & Builder ecosystem. Translate complex cross-functional needs into experience strategies, frameworks, narratives, and systems. Lead research and discovery, prototype and validate ideas, and use storytelling to align stakeholders. Enable adoption through practical guidance and measurable measures of user experience and business impact.

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FursaFursa
Salesforce
Salesforce
2 days ago

Senior Experience Strategist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Shape how people, products, and AI agents come together to deliver meaningful, scalable experiences across Salesforce’s Solutions & Builder ecosystem. Translate complex cross-functional needs into experience strategies, frameworks, narratives, and systems. Lead research and discovery, prototype and validate ideas, and use storytelling to align stakeholders. Enable adoption through practical guidance and measurable measures of user experience and business impact.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Translate complex business, user, and technical needs into experience strategies, frameworks, and actionable systems.
  • •Define experience principles, patterns, and processes to improve consistency, quality, and scalability across the ecosystem.
  • •Design and lead research/discovery approaches; translate field research, feedback, and experimentation into actionable insights.
  • •Use prototyping, validation, and iteration to test ideas early and improve experience outcomes.
  • •Champion new approaches and translate strategy into frameworks, guidance, and measurable adoption and impact metrics.

Key Requirements

  • •5+ years of experience in experience strategy, service design, UX strategy, product strategy or a related field.
  • •Turn complex problems into clear strategies, frameworks, and scalable experiences.
  • •Strong research, discovery, synthesis, and systems-thinking capabilities.
  • •Proven ability to influence and align cross-functional teams without direct authority.
  • •Excellent storytelling, communication, and presentation skills to make complex ideas clear and compelling.
Experience:5+ yearsExperience strategyService designUX strategyProduct strategy
Skills:ResearchSynthesisSystems-thinkingInfluencingStorytellingCommunicationPresentationExperimentationEvidence-based decision-making
Tech Stack:SalesforceAIAgentic systems

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor