MongoDB

2 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Advise and guide enterprise customers through complex MongoDB journeys, maximizing lifetime value, retention, revenue realization, and long-term advocacy. Own elements of account strategy for a portfolio of G2000 accounts, conduct business reviews, and translate technical health into business outcomes. Partner cross-functionally with Sales, Product, Services, and Support to align success plans, manage forecast predictability, and mentor team members to scale regional impact.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as an experienced advisor for enterprise customers on their most complex MongoDB journeys, maximizing lifetime value and success.
•Proactively identify and mitigate account risks tied to technical complexity and accelerate time-to-value through deployment guidance.
•Own and execute account strategy across a portfolio to drive customer maturity, retention, and revenue realization while tracking business outcomes.
•Translate technical health and risk into business-critical insights through customer business reviews and success plans.
•Amplify the customer voice across MongoDB by coordinating across Sales, Product, Services, and Support and coaching peers during hiring/ramp activities.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually

Perks:EquityPaid LeaveParental LeaveFertility Assistance401kHealth Insurance

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
•4+ years of experience accountable for customer health and revenue realization for Enterprise customers.
•Excellent verbal and written communication skills to influence technical and business outcomes and solve complex problems across audiences.
•Experience conducting comprehensive customer business reviews and translating technical health and risk into business-critical outcomes.
•Bachelor’s degree in Computer Science or STEM, or equivalent technical work experience.

Experience:7+ yearsEnterprise accountsCustomer success

Education:Bachelor's in Computer Science or STEM

Skills:CommunicationInfluenceMentoringProblem-solvingCustomer advocacy

Languages:English

Tech Stack:MongoDBAIMongoDB Atlas

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

2 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as an experienced advisor for enterprise customers on their most complex MongoDB journeys, maximizing lifetime value and success.
•Proactively identify and mitigate account risks tied to technical complexity and accelerate time-to-value through deployment guidance.
•Own and execute account strategy across a portfolio to drive customer maturity, retention, and revenue realization while tracking business outcomes.
•Translate technical health and risk into business-critical insights through customer business reviews and success plans.
•Amplify the customer voice across MongoDB by coordinating across Sales, Product, Services, and Support and coaching peers during hiring/ramp activities.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually

Perks:EquityPaid LeaveParental LeaveFertility Assistance401kHealth Insurance

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
•4+ years of experience accountable for customer health and revenue realization for Enterprise customers.
•Excellent verbal and written communication skills to influence technical and business outcomes and solve complex problems across audiences.
•Experience conducting comprehensive customer business reviews and translating technical health and risk into business-critical outcomes.
•Bachelor’s degree in Computer Science or STEM, or equivalent technical work experience.

Experience:7+ yearsEnterprise accountsCustomer success

Education:Bachelor's in Computer Science or STEM

Skills:CommunicationInfluenceMentoringProblem-solvingCustomer advocacy

Languages:English

Tech Stack:MongoDBAIMongoDB Atlas

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn