Customer Project Manager - Germany

Insider
Berlin, Hamburg, Munich
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Skills: ["Communication","Listening","Relationship building","Project management","Time management","Attention to detail","Problem resolution","Strategic thinking"]

Act as the client-facing bridge between customer needs and product capabilities, helping clients understand which features best meet their goals. Own customer adoption, satisfaction, and escalation resolution by coordinating with engineers and product specialists when needed. Build and maintain account plans, proactively share feedback on market trends, and contribute new product ideas to help shape the roadmap. Communicate clearly in English and German across a fast-paced global team.

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FursaFursa
Insider
Insider
19 hours ago

Customer Project Manager - Germany

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Act as the client-facing bridge between customer needs and product capabilities, helping clients understand which features best meet their goals. Own customer adoption, satisfaction, and escalation resolution by coordinating with engineers and product specialists when needed. Build and maintain account plans, proactively share feedback on market trends, and contribute new product ideas to help shape the roadmap. Communicate clearly in English and German across a fast-paced global team.
Location: Berlin, Hamburg, Munich
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Be the client-facing point of contact and bridge customer needs with technology and product fit.
  • •Help clients understand, adopt, and maximize use of the technology to deliver world-class service.
  • •Monitor and facilitate customer adoption, working with engineers and product specialists for technical support.
  • •Develop and maintain key account plans, establish trusted adviser relationships, and ensure overall customer satisfaction.
  • •Prioritize and drive resolution of escalated customer issues and provide ongoing feedback on market trends and unmet needs.

Pay and Benefits

Perks:EquityLearning Budget

Key Requirements

  • •Previous experience in customer-facing roles such as customer success, project management, or strategic consulting, including executive-level relationship building.
  • •Strong oral and written communication skills, with excellent listening and phone skills.
  • •Superior project and time management skills with strong attention to detail.
  • •Passion for testing, measuring, and improving outreach and follow-up effectiveness.
  • •Ability to work in a fast-paced startup environment and communicate in both English and German.
Skills:CommunicationListeningRelationship buildingProject managementTime managementAttention to detailProblem resolutionStrategic thinking
Languages:EnglishGerman
Tech Stack:AICustomer Data Platform (CDP)WhatsAppSMSEmailWebAppSite Search

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website