3 months ago

Customer Care Specialist (Full-Time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Customer Care Specialist provides technical support for Lucid EV hardware and software, handling customer inquiries via phone, email, SMS, and chat. You’ll maintain the knowledge base, evaluate troubleshooting processes, test system functionality, and build trusted relationships with customers while protecting data privacy. Hybrid schedule with possible remote work on Fridays/Saturdays; shift 3:30 pm–12:00 am EDT.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handling Customer Support Cases: Provide technical assistance through Phone, Email, SMS and Chat inquiries.
•Responding to customer concerns with urgency and ownership for resolutions.
•Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
•Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
•Creating and Maintaining Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401k

Key Requirements

•2+ years of experience in technical support and troubleshooting
•High school Diploma or GED
•Availability to work weekends and support flexible schedules to support customers 365 days of the year
•Full time attendance during 3-week training is mandatory
•Excellent communication and technical comprehension skills

Experience:2+ yearsAutomotiveEVElectric vehicle

Education:High School

Skills:CommunicationEmpathyAttention to detailProblem-solvingCustomer service

Languages:English

Tech Stack:Mac OSOutlookCRMMS Office

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

3 months ago

Customer Care Specialist (Full-Time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handling Customer Support Cases: Provide technical assistance through Phone, Email, SMS and Chat inquiries.
•Responding to customer concerns with urgency and ownership for resolutions.
•Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
•Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
•Creating and Maintaining Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401k

Key Requirements

•2+ years of experience in technical support and troubleshooting
•High school Diploma or GED
•Availability to work weekends and support flexible schedules to support customers 365 days of the year
•Full time attendance during 3-week training is mandatory
•Excellent communication and technical comprehension skills

Experience:2+ yearsAutomotiveEVElectric vehicle

Education:High School

Skills:CommunicationEmpathyAttention to detailProblem-solvingCustomer service

Languages:English

Tech Stack:Mac OSOutlookCRMMS Office

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn