Brand Operations Lead, Fulfillment

Faire
San Francisco, New York
Workplace: HybridFull timeUSD 116,000 - 159,500 annuallyFunction: Business OperationsExperience: 3+ yearsSkills: ["Root-cause analysis","Operational judgment","Communication","Independent problem-solving","Cross-functional influence"]

Own the end-to-end onboarding system for Fulfilled by Faire (FbF), ensuring onboarding KPIs stay healthy as the program scales. You’ll run operating reviews, build and maintain measurement dashboards, and diagnose ambiguous, high-impact issues independently. Lead cross-functional pilots and drive a rolling 3–6 month improvement roadmap through structural fixes, automation, and playbooks—while coordinating with product, specialists, 3PL partners, and fulfillment nodes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Faire
Faire
2 days ago

Brand Operations Lead, Fulfillment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding system for Fulfilled by Faire (FbF), ensuring onboarding KPIs stay healthy as the program scales. You’ll run operating reviews, build and maintain measurement dashboards, and diagnose ambiguous, high-impact issues independently. Lead cross-functional pilots and drive a rolling 3–6 month improvement roadmap through structural fixes, automation, and playbooks—while coordinating with product, specialists, 3PL partners, and fulfillment nodes.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end FbF onboarding experience from commitment through activation and post-launch stabilization.
  • •Be accountable for FbF onboarding KPIs, including building measurement definitions and maintaining the dashboard.
  • •Carry and manage a portfolio of strategic and at-risk brands while the team handles day-to-day volume.
  • •Run weekly onboarding operating reviews and use data to forecast capacity constraints and bottlenecks.
  • •Lead complex cross-functional pilots and drive a rolling 3–6 month improvement roadmap prioritized by business impact.
Travel: Medium travel

Pay and Benefits

Salary: USD 116,000 - 159,500 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3+ years in client-facing fulfillment operations, seller onboarding, marketplace operations, or a related field.
  • •Hands-on experience with physical goods fulfillment and warehousing, ideally in a 3PL setting.
  • •Ownership of an operational KPI you personally moved, including defining metrics and building your own reporting.
  • •Proven ability to resolve ambiguous problems independently and drive cross-functional work to closure through influence.
  • •Strong structured root-cause analysis skills, with judgment to distinguish structural fixes from symptomatic changes.
Experience:3+ yearsMarketplace operationsSeller onboardingFulfillment operations3PLWarehousingE-commerce
Skills:Root-cause analysisOperational judgmentCommunicationIndependent problem-solvingCross-functional influence
Tech Stack:WMSOMSDashboardsAnalyticsAI tooling

Company Brief

Faire
Operates a wholesale marketplace connecting independent retailers with emerging and established brands, providing ordering, logistics, and payment solutions to help small businesses discover and stock unique products.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn