Store Leader

Tapestry
United Kingdom
Workplace: OnsiteFull timeGBP 35,000 - 58,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Sales leadership","Coaching","Conflict mediation","Time management","Communication"]

Lead store performance by building a high-performing team and elevating a premium client experience through coaching, clienteling, and omni-channel sales. Drive results by managing CRM/client book usage, proactive outreach, follow-ups, and key KPIs including conversion, AOV, UPT, and ship-from-store/BOPIS. Own financial planning and selling analytics, oversee operational routines and compliance, and ensure consistent brand-right visual merchandising.

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Tapestry
Tapestry
1 hour ago

Store Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead store performance by building a high-performing team and elevating a premium client experience through coaching, clienteling, and omni-channel sales. Drive results by managing CRM/client book usage, proactive outreach, follow-ups, and key KPIs including conversion, AOV, UPT, and ship-from-store/BOPIS. Own financial planning and selling analytics, oversee operational routines and compliance, and ensure consistent brand-right visual merchandising.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach and model kate spade service behaviors and selling standards to ensure a premium client experience.
  • •Drive clienteling and omni-channel strategies using consistent CRM/client book usage and proactive outreach to meet KPIs.
  • •Recruit, onboard, train, and motivate a high-performing team; set goals and provide ongoing coaching and performance management.
  • •Forecast, plan, and deliver against store sales and productivity goals; analyze reports and business trends to implement action plans.
  • •Oversee operational procedures, scheduling/payroll within budget, inventory integrity, loss prevention/safety compliance, and store visual merchandising directives.

Pay and Benefits

Salary: GBP 35,000 - 58,000 annually
Perks:Employee DiscountIncentive ProgrammePaid Leave

Key Requirements

  • •3+ years of store leadership in retail or service, with luxury/premium experience preferred.
  • •Proven sales leadership including coaching, development, and performance management.
  • •Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
  • •Ability to work in a fast-paced environment and communicate effectively, including strong English proficiency.
  • •Ability to manage conflict, time, and data-driven decision-making for retail operations.
Experience:3+ yearsRetailLuxuryServiceOmni-channelClienteling
Skills:Sales leadershipCoachingConflict mediationTime managementCommunication
Languages:English
Tech Stack:Microsoft OfficeExcelWordPowerPointOutlookCRMClienteling toolsSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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