Partner Technical Support Specialist

Lucid Motors
Fremont
Workplace: OnsiteFull timeUSD 105,600 - 145,200 annuallyFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Detail-oriented","Critical thinking","Work under pressure"]

Provide technical assistance to Lucid partners via phone, email, SMS, and chat, and manage escalated product cases through diagnosis and resolution. Administer and prioritize tickets for investigation, train partner employees on escalated-case documentation, and support difficult cases with remote and on-site data collection. Collaborate with Lucid and partner engineers, maintain expert-level product knowledge, and attend technical training to stay current on updates and processes.

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Lucid Motors
Lucid Motors
2 days ago

Partner Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide technical assistance to Lucid partners via phone, email, SMS, and chat, and manage escalated product cases through diagnosis and resolution. Administer and prioritize tickets for investigation, train partner employees on escalated-case documentation, and support difficult cases with remote and on-site data collection. Collaborate with Lucid and partner engineers, maintain expert-level product knowledge, and attend technical training to stay current on updates and processes.
Location: Fremont
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical assistance to partners through phone, email, SMS, and chat inquiries.
  • •Administer and prioritize escalated tickets for diagnosis and resolution.
  • •Train partner employees on documenting escalated cases.
  • •Facilitate remote support for difficult cases using remote and on-site data collection.
  • •Collaborate with engineers from Lucid and partners to resolve more difficult diagnoses and attend technical training classes.

Pay and Benefits

Salary: USD 105,600 - 145,200 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401k

Key Requirements

  • •2+ years of experience in technical support and troubleshooting.
  • •Availability to work weekends and support flexible schedules to cover customers 365 days a year.
  • •Full-time attendance during 3-week training is mandatory.
  • •High school Diploma or GED required.
  • •Intermediate to advanced proficiency troubleshooting electrical circuits and familiarity with High Voltage powertrain elements and operation.
Experience:2+ yearsAutomotiveElectric vehiclesEV
Education:High School
Skills:CommunicationProblem-solvingDetail-orientedCritical thinkingWork under pressure
Certifications:SAE
Tech Stack:MS Office SuiteOutlookExcelWordSmartsheetGrafanaTableauWindows

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn