Applied Materials

6 months ago

ETCH Manager III, Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Manage and develop Customer Engineers in your district to strengthen customer relationships across all levels. Plan and execute customer visits, oversee RMA processes, and monitor programs such as the CSD Award Program and mentor program. Serve as the primary interface with Product Divisions (tech support, training, spares, reliability), drive account planning with District Sales Engineering, and own district financial forecasting and cost efficiency.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships in the district and conduct regular customer visits.
•Manage, coach, and direct all customer engineers; set objectives, run performance appraisals, and take corrective actions as needed.
•Be the prime interface with Product Divisions including tech support, training, spares, and reliability.
•Own account planning with District Sales Engineer and support system sales to CSD management, sales, and field engineering.
•Manage installation execution and system support, including pre-facility/start-up meetings, escalation procedures, and RMA processes.

Travel: Low travel

Key Requirements

•Develops and maintains customer relationships with relevant individuals at all levels.
•Manages, coaches, and directs Customer Engineers in the district, including performance appraisals and corrective actions.
•Monitors and executes customer engineering programs (CSD Award Program results and mentor program for new engineers).
•Exercises judgment to solve problems within defined procedures and policies.
•Provides leadership by administering company policies affecting subordinate employees and ensuring compliance with standards of business conduct.

Skills:LeadershipInterpersonal skillsProblem solvingInterpersonal communicationCross-functional coordination

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

6 months ago

ETCH Manager III, Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships in the district and conduct regular customer visits.
•Manage, coach, and direct all customer engineers; set objectives, run performance appraisals, and take corrective actions as needed.
•Be the prime interface with Product Divisions including tech support, training, spares, and reliability.
•Own account planning with District Sales Engineer and support system sales to CSD management, sales, and field engineering.
•Manage installation execution and system support, including pre-facility/start-up meetings, escalation procedures, and RMA processes.

Travel: Low travel

Key Requirements

•Develops and maintains customer relationships with relevant individuals at all levels.
•Manages, coaches, and directs Customer Engineers in the district, including performance appraisals and corrective actions.
•Monitors and executes customer engineering programs (CSD Award Program results and mentor program for new engineers).
•Exercises judgment to solve problems within defined procedures and policies.
•Provides leadership by administering company policies affecting subordinate employees and ensuring compliance with standards of business conduct.

Skills:LeadershipInterpersonal skillsProblem solvingInterpersonal communicationCross-functional coordination

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor