Help Desk Support Specialist

Hunterstrategy
United States
Workplace: RemoteFull timeUSD 70,000 - 81,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Diagnostic skills","Patient communication","Written communication","Verbal communication","Documentation"]

Provide Tier 2/Tier 3 support for the USDA FPAC Shared Service Center, handling incidents and service requests beyond front-line fixes. Diagnose hardware and software issues, interpret error/log data, and restore service directly or coordinate escalation with other teams. Communicate clearly with users over phone and remote access, maintain accurate ticket documentation, and help with installs, upgrades, and approved changes.

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FursaFursa
Hunterstrategy
Hunterstrategy
2 days ago

Help Desk Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide Tier 2/Tier 3 support for the USDA FPAC Shared Service Center, handling incidents and service requests beyond front-line fixes. Diagnose hardware and software issues, interpret error/log data, and restore service directly or coordinate escalation with other teams. Communicate clearly with users over phone and remote access, maintain accurate ticket documentation, and help with installs, upgrades, and approved changes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to client support queries and provide support over the phone and through remote access.
  • •Diagnose issues across computer software, peripherals, and hardware, including running diagnostic tools and interpreting error/log data.
  • •Provide advanced technical support for incidents and service requests spanning application, infrastructure, access, integration, and performance issues.
  • •Restore service directly or coordinate escalation when issues require another team.
  • •Maintain accurate ticket records and follow up with clients through resolution, including communicating status and identifying recurring problems for root-cause analysis and knowledge articles.

Pay and Benefits

Salary: USD 70,000 - 81,000 annually

Key Requirements

  • •Demonstrated help desk experience responding to user queries over the phone and through remote sessions.
  • •Proven ability to assess and diagnose computer hardware and software problems and implement effective solutions.
  • •Advanced knowledge of computer software and hardware systems with strong diagnostic skills.
  • •Excellent written and verbal communication skills to guide users step by step and document clearly.
  • •Experience diagnosing hardware and peripheral issues remotely and coordinating repair or replacement, including basic computer training.
Experience:Help desk
Skills:Diagnostic skillsPatient communicationWritten communicationVerbal communicationDocumentation
Languages:English

Company Brief

Hunterstrategy
Provides strategic consulting services focused on business growth, market positioning, and operational improvement for clients across industries. Offers tailored advisory, planning, and implementation support to help organizations achieve strategic goals and improve performance.
Industry: Consulting
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