Sr Crew Manager, Inflight (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: OtherExperience: 4+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Planning","Organizational skills","Leadership","Communication"]

Lead the Inflight operation by managing, engaging, and recognizing flight attendants to ensure a safe, on-time, high-performing customer experience. Act as the local subject matter expert on departmental policies, procedures, regulations, and the APFA collective bargaining agreement. Serve as an escalation point-of-contact, allocate resources to meet operational goals, represent Inflight at station meetings, and support onboarding and new-hire programs.

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FursaFursa
American Airlines Group
American Airlines Group
4 days ago

Sr Crew Manager, Inflight (Fort Worth, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead the Inflight operation by managing, engaging, and recognizing flight attendants to ensure a safe, on-time, high-performing customer experience. Act as the local subject matter expert on departmental policies, procedures, regulations, and the APFA collective bargaining agreement. Serve as an escalation point-of-contact, allocate resources to meet operational goals, represent Inflight at station meetings, and support onboarding and new-hire programs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Ensure a safe, high-performing inflight operation by leading and engaging front-line team members.
  • •Support flight attendants in the operation and at the gate to enable safe, reliable, on-time departures.
  • •Act as the local subject matter expert on departmental policies, procedures, regulations, and the APFA collective bargaining agreement.
  • •Allocate resources and resolve issues as the escalation point-of-contact for flight attendants in the base.
  • •Onboard, mentor, and support new Inflight Ops team members; serve as project manager for the new hire program and other assigned projects.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree in a related field or equivalent experience/training.
  • •4+ years of relevant experience.
  • •Experience in a customer service industry.
  • •Prior leadership experience leading a team.
  • •Ability to work shift work, including weekends and holidays, and be able to work on-site at the assigned base/location.
Experience:4+ yearsCustomer service
Education:Bachelor's
Skills:Interpersonal skillsPlanningOrganizational skillsLeadershipCommunication
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn