Notion Labs

3 days ago

Technical Quality Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own end-to-end program and process improvements for customer support experiences tied to product quality. Manage critical user experiences and internal workflows, enhance bug-reporting and feature-request funnels, and use operational data to prioritize and scale escalation and resolution. Partner with Product and Engineering to measure bug management effectiveness, improve incident management workflows, and build documentation, training, and QA processes for quality, reliability, and performance issues.

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Manage critical user experiences and internal workflows to improve product quality and support users at scale.
•Continuously improve bug-reporting and feature-request funnels from intake through escalation, tracking, reporting, and follow-up.
•Make data-informed recommendations to collect and prioritize feature requests and resolve bugs and product quality issues.
•Collaborate with Product and Engineering to measure and drive CX bug management effectiveness and efficiency via tooling, process, and training.
•Collaborate with Engineering to improve incident management workflows and build documentation, trainings, and QA processes for customer support quality issues.

Pay and Benefits

Salary: USD 61.54 - 67.79 hourly

Key Requirements

•3-5 years experience in customer support operations, product operations, quality assurance, technical support, customer experience, or related field.
•Demonstrated experience leveraging AI to streamline cross-functional programs or processes.
•Experience working directly with engineers, product managers, or other technical roles, plus CX or customer-facing roles.
•Demonstrated experience solving ambiguous problems and using data to build consensus.
•Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met.

Experience:3-5 years

Skills:Data-informed decision-makingCross-functional collaborationProblem-solvingProcess improvementStakeholder communication

Certifications:PMP

Tech Stack:AISQL

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

3 days ago

Technical Quality Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Manage critical user experiences and internal workflows to improve product quality and support users at scale.
•Continuously improve bug-reporting and feature-request funnels from intake through escalation, tracking, reporting, and follow-up.
•Make data-informed recommendations to collect and prioritize feature requests and resolve bugs and product quality issues.
•Collaborate with Product and Engineering to measure and drive CX bug management effectiveness and efficiency via tooling, process, and training.
•Collaborate with Engineering to improve incident management workflows and build documentation, trainings, and QA processes for customer support quality issues.

Pay and Benefits

Salary: USD 61.54 - 67.79 hourly

Key Requirements

•3-5 years experience in customer support operations, product operations, quality assurance, technical support, customer experience, or related field.
•Demonstrated experience leveraging AI to streamline cross-functional programs or processes.
•Experience working directly with engineers, product managers, or other technical roles, plus CX or customer-facing roles.
•Demonstrated experience solving ambiguous problems and using data to build consensus.
•Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met.

Experience:3-5 years

Skills:Data-informed decision-makingCross-functional collaborationProblem-solvingProcess improvementStakeholder communication

Certifications:PMP

Tech Stack:AISQL

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor