Wise

1 day ago

Wise Platform Enterprise Support Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a team of up to 10 Enterprise Support Specialists, setting KPIs and coaching performance to ensure partners receive a seamless experience. Manage support operations to maintain SLAs, schedules, and on-call coverage while owning long-tail partner accounts. Use partner feedback and satisfaction data to identify pain points and drive improvements, presenting insights to Customer Success, Account Management, and Servicing to reduce future support needs and influence roadmap decisions.

Location: Austin

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and nurture a team of up to 10 Enterprise Support Specialists through coaching, mentoring, training, and performance reviews.
•Ensure efficient support operations by managing inquiry/complaint flow, meeting SLAs, and coordinating schedules and on-call duties.
•Collect and analyze partner feedback from satisfaction surveys and other channels to identify pain points and opportunities for improvement.
•Present insights to the wider Wise Platform team (including Customer Success, Account Management, and Servicing) to influence product and process changes.
•Collaborate cross-functionally with other Wise teams, advocating for partners and using data to align internal stakeholders on needs and priorities.

Pay and Benefits

Salary: USD 73,840 - 94,120 annually

Key Requirements

•At least 1 year of leading small to medium sized teams.
•Expertise working with partner data; ability to analyze data and translate it into actionable insights.
•Skilled in project management: define goals, create timelines, allocate resources, and deliver high-quality outcomes on time.
•Strong problem-solving to diagnose complex technical and operational issues and guide the team through difficult situations.
•Excellent communication and stakeholder management to articulate complex concepts and data-driven insights to internal and external audiences.

Experience:Fintech

Skills:LeadershipProblem-solvingCommunicationStakeholder managementAdaptability

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 day ago

Wise Platform Enterprise Support Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and nurture a team of up to 10 Enterprise Support Specialists through coaching, mentoring, training, and performance reviews.
•Ensure efficient support operations by managing inquiry/complaint flow, meeting SLAs, and coordinating schedules and on-call duties.
•Collect and analyze partner feedback from satisfaction surveys and other channels to identify pain points and opportunities for improvement.
•Present insights to the wider Wise Platform team (including Customer Success, Account Management, and Servicing) to influence product and process changes.
•Collaborate cross-functionally with other Wise teams, advocating for partners and using data to align internal stakeholders on needs and priorities.

Pay and Benefits

Salary: USD 73,840 - 94,120 annually

Key Requirements

•At least 1 year of leading small to medium sized teams.
•Expertise working with partner data; ability to analyze data and translate it into actionable insights.
•Skilled in project management: define goals, create timelines, allocate resources, and deliver high-quality outcomes on time.
•Strong problem-solving to diagnose complex technical and operational issues and guide the team through difficult situations.
•Excellent communication and stakeholder management to articulate complex concepts and data-driven insights to internal and external audiences.

Experience:Fintech

Skills:LeadershipProblem-solvingCommunicationStakeholder managementAdaptability

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor