OpenAI

2 months ago

Support Delivery Lead, EMEA - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead and scale OpenAI's global Support Engineering team for high-difficulty, enterprise-scale issues. Partnership with engineering, product, and field teams to resolve escalated problems, operationalize learnings, and deliver 24x7 coverage from Dublin with a hybrid work model.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Build and lead a team of technical and troubleshooting experts at OpenAI, serving as the last line of defense before the core Engineering team
•Partner with engineering and customer teams to resolve escalated issues and coordinate resources across multiple teams
•Operationalize lessons from customer issues at scale, iterating on internal processes and influencing product roadmaps
•Manage scaling and operations to deliver 24x7 global coverage, including holidays and weekends
•Build strong relationships with customers to ensure their application’s success

Pay and Benefits

Perks:Relocation

Key Requirements

•10+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
•15+ years of experience in technical support engineering or software engineering
•experience leading highly skilled engineering teams and empowering senior ICs while setting a clear technical and operational direction
•deep technical experience in application development or infrastructure, with a strong instinct for operational systems and customer reliability
•strong cross-functional partner with proven ability to influence engineering and product roadmaps through support-driven insights

Experience:10-15 yearsEnterprise softwareAIHigh-scale environments

Skills:LeadershipCross-functionalCommunicationProblem-solvingStrategic thinking

Tech Stack:InfrastructureAutomationSystems thinkingCloud

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

2 months ago

Support Delivery Lead, EMEA - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Build and lead a team of technical and troubleshooting experts at OpenAI, serving as the last line of defense before the core Engineering team
•Partner with engineering and customer teams to resolve escalated issues and coordinate resources across multiple teams
•Operationalize lessons from customer issues at scale, iterating on internal processes and influencing product roadmaps
•Manage scaling and operations to deliver 24x7 global coverage, including holidays and weekends
•Build strong relationships with customers to ensure their application’s success

Pay and Benefits

Perks:Relocation

Key Requirements

•10+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
•15+ years of experience in technical support engineering or software engineering
•experience leading highly skilled engineering teams and empowering senior ICs while setting a clear technical and operational direction
•deep technical experience in application development or infrastructure, with a strong instinct for operational systems and customer reliability
•strong cross-functional partner with proven ability to influence engineering and product roadmaps through support-driven insights

Experience:10-15 yearsEnterprise softwareAIHigh-scale environments

Skills:LeadershipCross-functionalCommunicationProblem-solvingStrategic thinking

Tech Stack:InfrastructureAutomationSystems thinkingCloud

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor