Support Delivery Lead, EMEA - Dublin

OpenAI
Dublin
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 10-15 yearsSkills: ["Leadership","Cross-functional","Communication","Problem-solving","Strategic thinking"]

Lead and scale OpenAI's global Support Engineering team for high-difficulty, enterprise-scale issues. Partnership with engineering, product, and field teams to resolve escalated problems, operationalize learnings, and deliver 24x7 coverage from Dublin with a hybrid work model.

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FursaFursa
OpenAI
OpenAI
4 months ago

Support Delivery Lead, EMEA - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Lead and scale OpenAI's global Support Engineering team for high-difficulty, enterprise-scale issues. Partnership with engineering, product, and field teams to resolve escalated problems, operationalize learnings, and deliver 24x7 coverage from Dublin with a hybrid work model.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Build and lead a team of technical and troubleshooting experts at OpenAI, serving as the last line of defense before the core Engineering team
  • •Partner with engineering and customer teams to resolve escalated issues and coordinate resources across multiple teams
  • •Operationalize lessons from customer issues at scale, iterating on internal processes and influencing product roadmaps
  • •Manage scaling and operations to deliver 24x7 global coverage, including holidays and weekends
  • •Build strong relationships with customers to ensure their application’s success

Pay and Benefits

Perks:Relocation

Key Requirements

  • •10+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
  • •15+ years of experience in technical support engineering or software engineering
  • •experience leading highly skilled engineering teams and empowering senior ICs while setting a clear technical and operational direction
  • •deep technical experience in application development or infrastructure, with a strong instinct for operational systems and customer reliability
  • •strong cross-functional partner with proven ability to influence engineering and product roadmaps through support-driven insights
Experience:10-15 yearsEnterprise softwareAIHigh-scale environments
Skills:LeadershipCross-functionalCommunicationProblem-solvingStrategic thinking
Tech Stack:InfrastructureAutomationSystems thinkingCloud

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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