Cloud Expert- Gen Ai (GECX/CCA)

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: []

Develop advanced conversational interfaces as part of a GenAI contact center effort, transitioning legacy IVRs to intelligent voicebots. Orchestrate serverless backend architectures and apply backend engineering rigor alongside generative AI application frameworks. Leverage deep knowledge of Google Cloud’s Contact Center AI (CCAI) ecosystem to build, integrate, and enhance voice and conversational experiences.

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FursaFursa
NTT
NTT
2 days ago

Cloud Expert- Gen Ai (GECX/CCA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Develop advanced conversational interfaces as part of a GenAI contact center effort, transitioning legacy IVRs to intelligent voicebots. Orchestrate serverless backend architectures and apply backend engineering rigor alongside generative AI application frameworks. Leverage deep knowledge of Google Cloud’s Contact Center AI (CCAI) ecosystem to build, integrate, and enhance voice and conversational experiences.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Engineer advanced conversational interfaces.
  • •Transition legacy IVRs to intelligent voicebots.
  • •Orchestrate serverless backend architectures.
  • •Leverage the CCAI ecosystem to deliver contact center AI capabilities.

Key Requirements

  • •Develop conversational interfaces for GenAI-based contact center experiences.
  • •Understand Google Cloud’s Contact Center AI (CCAI) ecosystem.
  • •Apply backend engineering rigor in building and integrating voicebot systems.
  • •Use generative AI application frameworks to support conversational experiences.
Tech Stack:Google CloudContact Center AI (CCAI)ServerlessIVRVoicebotsGenerative AI

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn