4 days ago

Specialist, Dispute Resolution (Chargeback)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Review and adjudicate chargeback arbitration and compliance cases, applying Mastercard Rules and dispute procedures to reach fair, consistent outcomes. Support customer inquiries with clear guidance on dispute resolution processes, and research rules, transaction data, and documentation to assess cases accurately. Collaborate with Legal, Franchise, Compliance, Product, and regional partners to identify dispute trends and improve processes, documentation, and service quality across Asia Pacific.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Review and adjudicate chargeback arbitration and compliance cases, including cardholder disputes, fraud, point-of-interaction errors, authorization issues, and questionable merchant activity.
•Apply Mastercard rules, standards, and dispute management procedures to case facts and supporting documentation to reach fair, consistent outcomes.
•Support customer inquiries by providing clear guidance on chargeback, arbitration, compliance, and dispute resolution processes.
•Conduct research across rules, transaction data, documentation, and internal resources to support accurate case assessment and decision-making.
•Collaborate with internal stakeholders (customer-facing teams, Legal, Franchise, Compliance, Product, and regional partners) and identify dispute trends and improvement opportunities.

Key Requirements

•Experience or knowledge in chargebacks, dispute management, fraud, transaction processing, arbitration, compliance investigations, or banking operations is preferred.
•Ability to interpret Mastercard rules and assess evidence, applying sound judgment to case documentation and facts.
•Strong analytical, research, and problem-solving skills with excellent attention to detail.
•Ability to work independently, manage priorities, and deliver high-quality work in a fast-paced environment.
•Bachelor’s degree in Business, Finance, Information Technology, or equivalent work experience is preferred.

Experience:ChargebacksDispute managementFraudArbitrationCompliance investigationsBanking operationsSoutheast Asia paymentsPhilippines payments

Education:Bachelor's

Skills:Customer-focusedAnalyticalResearchProblem-solvingAttention to detailIndependent workPriority managementCollaborationRelationship buildingWritten communicationVerbal communication

Tech Stack:Microsoft OfficeExcelPowerPoint

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

4 days ago

Specialist, Dispute Resolution (Chargeback)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Review and adjudicate chargeback arbitration and compliance cases, including cardholder disputes, fraud, point-of-interaction errors, authorization issues, and questionable merchant activity.
•Apply Mastercard rules, standards, and dispute management procedures to case facts and supporting documentation to reach fair, consistent outcomes.
•Support customer inquiries by providing clear guidance on chargeback, arbitration, compliance, and dispute resolution processes.
•Conduct research across rules, transaction data, documentation, and internal resources to support accurate case assessment and decision-making.
•Collaborate with internal stakeholders (customer-facing teams, Legal, Franchise, Compliance, Product, and regional partners) and identify dispute trends and improvement opportunities.

Key Requirements

•Experience or knowledge in chargebacks, dispute management, fraud, transaction processing, arbitration, compliance investigations, or banking operations is preferred.
•Ability to interpret Mastercard rules and assess evidence, applying sound judgment to case documentation and facts.
•Strong analytical, research, and problem-solving skills with excellent attention to detail.
•Ability to work independently, manage priorities, and deliver high-quality work in a fast-paced environment.
•Bachelor’s degree in Business, Finance, Information Technology, or equivalent work experience is preferred.

Experience:ChargebacksDispute managementFraudArbitrationCompliance investigationsBanking operationsSoutheast Asia paymentsPhilippines payments

Education:Bachelor's

Skills:Customer-focusedAnalyticalResearchProblem-solvingAttention to detailIndependent workPriority managementCollaborationRelationship buildingWritten communicationVerbal communication

Tech Stack:Microsoft OfficeExcelPowerPoint

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor