Adobe Systems

1 month ago

Head of Japan Integrated Customer Experience (ICX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead Adobe's Japan Integrated Customer Experience (ICX) organization, blending direct and vendor teams across inbound/outbound sales, CSAM, and support to drive gross and net-new ARR in a high-volume SMB market. Set strategy, align with Digital Sales, champion Digital Human Collaboration, and embed AI-driven, data-informed ways of working across the customer lifecycle to scale engagement and retention in Japan.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Strategic leadership & vision: Set a clear vision and direction for the organization, translating Adobe's global strategy into a coherent, locally relevant growth plan.
•Revenue & commercial performance: Own gross and net-new ARR targets for Japan ICX, mobilizing resources to meet and exceed plan; manage end-to-end funnel from lead to retention.
•Digital Sales partnership: Partner deeply with Digital Sales to align coverage models, pipeline, lead routing, and customer journeys across ICX and Digital Sales.
•Digital Human Collaboration (SMB strategy): Champion Digital Human Collaboration as a core pillar of the Japan SMB strategy; blend digital-led and human-led engagement to serve SMB customers at scale.
•Team & vendor leadership: Lead a blended organization of direct managers and vendor workforce; set governance, capacity, quality, and SLA standards; attract and retain top talent.

Key Requirements

•Proven track record in sales or inside sales in SaaS, technology, or digital media – with 8+ years, including managing managers and leading sizable teams.
•Experience leading a blended workforce of employees and vendor/outsourced resources at scale, with strong vendor governance and SLA management.
•Deep understanding of customer success management and modern, data-driven sales methodologies spanning the full customer lifecycle.
•Strong commercial acumen with ownership of ARR and quota at scale.
•Exceptional coaching, mentoring, and motivational skills, with a record of building and sustaining high-performing teams.

Experience:8+ yearsSaaSTechnologyDigital media

Skills:LeadershipCoachingCommunicationStrategic thinkingData-driven

Languages:JapaneseEnglish

Tech Stack:AIData analytics

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

1 month ago

Head of Japan Integrated Customer Experience (ICX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Strategic leadership & vision: Set a clear vision and direction for the organization, translating Adobe's global strategy into a coherent, locally relevant growth plan.
•Revenue & commercial performance: Own gross and net-new ARR targets for Japan ICX, mobilizing resources to meet and exceed plan; manage end-to-end funnel from lead to retention.
•Digital Sales partnership: Partner deeply with Digital Sales to align coverage models, pipeline, lead routing, and customer journeys across ICX and Digital Sales.
•Digital Human Collaboration (SMB strategy): Champion Digital Human Collaboration as a core pillar of the Japan SMB strategy; blend digital-led and human-led engagement to serve SMB customers at scale.
•Team & vendor leadership: Lead a blended organization of direct managers and vendor workforce; set governance, capacity, quality, and SLA standards; attract and retain top talent.

Key Requirements

•Proven track record in sales or inside sales in SaaS, technology, or digital media – with 8+ years, including managing managers and leading sizable teams.
•Experience leading a blended workforce of employees and vendor/outsourced resources at scale, with strong vendor governance and SLA management.
•Deep understanding of customer success management and modern, data-driven sales methodologies spanning the full customer lifecycle.
•Strong commercial acumen with ownership of ARR and quota at scale.
•Exceptional coaching, mentoring, and motivational skills, with a record of building and sustaining high-performing teams.

Experience:8+ yearsSaaSTechnologyDigital media

Skills:LeadershipCoachingCommunicationStrategic thinkingData-driven

Languages:JapaneseEnglish

Tech Stack:AIData analytics

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor