Mobile Customer Account Manager

Appdirect
El Salvador
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer-focused","Consultative selling","Clear communication","Strong organization","Judgment"]

Manage a portfolio of mobile customer accounts to protect revenue and grow mobility bookings. Own mobile conversion and upgrade opportunities from outreach and pricing requests through execution, coordinating internal teams. Use mobile expertise and customer analytics to recommend solutions and build business cases, maintain a disciplined pipeline, and document account activity to improve customer experience and operational efficiency.

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FursaFursa
Appdirect
Appdirect
2 days ago

Mobile Customer Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage a portfolio of mobile customer accounts to protect revenue and grow mobility bookings. Own mobile conversion and upgrade opportunities from outreach and pricing requests through execution, coordinating internal teams. Use mobile expertise and customer analytics to recommend solutions and build business cases, maintain a disciplined pipeline, and document account activity to improve customer experience and operational efficiency.
Location: El Salvador
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
  • •Own mobile conversion and upgrade opportunities from outreach and pricing requests through execution with internal teams.
  • •Use mobile technology expertise and customer analytics to recommend solutions, develop business cases, and prioritize opportunities.
  • •Maintain a disciplined pipeline for opportunities to drive conversion, upgrades, retention, and booking growth.
  • •Document account activity, identify process improvements, and recommend changes to improve customer experience and operational efficiency.

Key Requirements

  • •2+ years of client relations or account management experience.
  • •2+ years of experience with mobile, cellular, IoT, or related technology solutions.
  • •Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment.
  • •Ability to interpret account data and use it to prioritize opportunities and customer actions.
  • •Clear written and verbal communication skills to advise customers and coordinate with internal stakeholders.
Experience:B2BMobileCellularIoT
Education:Bachelor's
Skills:Customer-focusedConsultative sellingClear communicationStrong organizationJudgment
Languages:English
Tech Stack:MobileCellularIoTCustomer analytics

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn