Mastercard

3 weeks ago

Lead Product - Management - Technical

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the strategic evolution of Mastercard’s enterprise ITSM platform by owning the Remedy product roadmap and backlog. Define and groom features with clear user stories and acceptance criteria, manage scope and trade-offs, and refine priorities using customer feedback and runtime performance data. Partner closely with engineering and design to deliver high-quality outcomes, review demos, validate acceptance criteria, and communicate risks, priorities, and results to stakeholders.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Own and drive the enterprise ITSM platform product roadmap and prioritize features and deliverables.
•Define and maintain the product backlog in Aha/Jira aligned to priorities, customer needs, and platform strategy.
•Lead feature definition and grooming, including user stories, acceptance criteria, and Definition of Ready.
•Prioritize and manage trade-offs across scope, timelines, dependencies, and technical constraints.
•Partner with engineering and design to deliver features; review demos and validate outcomes against acceptance criteria.

Pay and Benefits

Salary: USD 130,000 - 221,000

Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kPaid LeaveParental LeaveGym Membership

Key Requirements

•5+ years of product management experience.
•Understand ITSM processes (incident, problem, change, and asset workflows).
•Translate complex business and technical needs into clear, actionable product requirements.
•Write features, user stories, and acceptance criteria; break initiatives into deliverable increments and define readiness (Definition of Ready).
•Maintain and prioritize the product backlog in Aha/Jira aligned to business priorities, customer needs, and platform strategy.

Experience:5+ yearsITSMEnterprise software

Skills:CommunicationCollaborationDetail-orientedProactiveStakeholder management

Tech Stack:RemedyITSMAhaJira

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Lead Product - Management - Technical

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Own and drive the enterprise ITSM platform product roadmap and prioritize features and deliverables.
•Define and maintain the product backlog in Aha/Jira aligned to priorities, customer needs, and platform strategy.
•Lead feature definition and grooming, including user stories, acceptance criteria, and Definition of Ready.
•Prioritize and manage trade-offs across scope, timelines, dependencies, and technical constraints.
•Partner with engineering and design to deliver features; review demos and validate outcomes against acceptance criteria.

Pay and Benefits

Salary: USD 130,000 - 221,000

Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kPaid LeaveParental LeaveGym Membership

Key Requirements

•5+ years of product management experience.
•Understand ITSM processes (incident, problem, change, and asset workflows).
•Translate complex business and technical needs into clear, actionable product requirements.
•Write features, user stories, and acceptance criteria; break initiatives into deliverable increments and define readiness (Definition of Ready).
•Maintain and prioritize the product backlog in Aha/Jira aligned to business priorities, customer needs, and platform strategy.

Experience:5+ yearsITSMEnterprise software

Skills:CommunicationCollaborationDetail-orientedProactiveStakeholder management

Tech Stack:RemedyITSMAhaJira

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor