Call Center -Appointment Scheduler Specialist ( Day or Night )

Qureos
Indianapolis
Workplace: RemoteFull timeUSD 28 - 42 hourlyFunction: Product ManagementSkills: ["Communication","Organization","Multitasking","Customer service","Empathy"]

Join a remote call center team as the first point of contact for patients. You’ll handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule appointments across multiple dental practices, accurately maintain patient records in a database, and provide clear service and location information. This role emphasizes excellent communication, empathy, and meeting performance targets while collaborating with internal and practice teams.

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FursaFursa
Qureos
Qureos
2 days ago

Call Center -Appointment Scheduler Specialist ( Day or Night )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join a remote call center team as the first point of contact for patients. You’ll handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule appointments across multiple dental practices, accurately maintain patient records in a database, and provide clear service and location information. This role emphasizes excellent communication, empathy, and meeting performance targets while collaborating with internal and practice teams.
Location: Indianapolis
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments.
  • •Manage and coordinate appointment diaries for multiple dental practices to optimize scheduling.
  • •Provide patients with information about dental services, practice locations, and appointment preparation.
  • •Update and maintain patient records in the database with high accuracy.
  • •Resolve patient enquiries with empathy and professionalism while meeting individual and team performance targets.

Pay and Benefits

Salary: USD 28 - 42 hourly
Perks:401k401k MatchingHealth InsuranceDentalDisability InsuranceVision BenefitsLife InsurancePaid LeavePaid TrainingReferral ProgramEmployee Discount

Key Requirements

  • •Proven experience in a customer service, call centre, or appointment scheduling role.
  • •Exceptional verbal and written communication skills with a professional phone manner.
  • •Strong organisational and multitasking abilities with attention to detail.
  • •Proficiency using computers and familiarity with CRM systems or scheduling software.
  • •Flexibility to work various shift patterns, including days and/or nights.
Experience:Call centerCustomer service
Skills:CommunicationOrganizationMultitaskingCustomer serviceEmpathy
Tech Stack:CRMScheduling softwareComputer

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn