Manager, Quality Assurance

DoorDash US
United States
Workplace: OnsiteFull timeUSD 88,000 - 129,400Function: QA, Test & Release EngineeringExperience: 5+ yearsSkills: ["Leadership","Coaching","Cross-functional collaboration","Problem-solving","Data-driven decision-making"]

Lead DoorDash’s Customer Experience and Integrity (CXI) Quality Assurance team and shape an end-to-end, scalable QA strategy. Oversee daily QA operations, investigate complex quality issues, and drive process improvements that protect and elevate the customer experience for millions. You’ll build and scale Manual QA and Automated QA programs, partner cross-functionally across Support and Integrity Operations, and use performance metrics and data insights to identify root causes and improve outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DoorDash US
DoorDash US
6 hours ago

Manager, Quality Assurance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead DoorDash’s Customer Experience and Integrity (CXI) Quality Assurance team and shape an end-to-end, scalable QA strategy. Oversee daily QA operations, investigate complex quality issues, and drive process improvements that protect and elevate the customer experience for millions. You’ll build and scale Manual QA and Automated QA programs, partner cross-functionally across Support and Integrity Operations, and use performance metrics and data insights to identify root causes and improve outcomes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and develop high-performing people leaders for the CXI QA team.
  • •Design, build, and execute quality process improvement projects to drive efficiency and improve the customer experience.
  • •Build and scale Manual QA and Automated QA programs.
  • •Partner cross-functionally with Support, Integrity Operations, S&O, and other stakeholders to deliver a best-in-class customer experience.
  • •Monitor and improve team performance metrics, dig into root causes, and influence outcomes.
Travel: Medium travel

Pay and Benefits

Salary: USD 88,000 - 129,400
Equity and Bonus:Equity
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •3+ years of people management experience coaching, providing feedback, and empowering leaders.
  • •5+ years of experience in Quality Assurance Operations, including leading and implementing large-scale QA automation and innovation.
  • •Track record of leading projects and achieving goals in collaborative environments (experience in consulting, start-ups, or project management is a plus).
  • •Translate high-level goals into actionable plans using data insights (comfortable summarizing large datasets in Sheets/Excel).
  • •Persistent, results-driven problem-solver focused on root causes and turning analysis into execution.
Experience:5+ yearsQuality AssuranceQA automationCustomer experience
Skills:LeadershipCoachingCross-functional collaborationProblem-solvingData-driven decision-making
Tech Stack:Manual QAAutomated QASheetsExcel

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn