Senior Community Manager

Fivetran
Washington DC, Colorado
Workplace: RemoteFull timeUSD 130,068 - 162,585.5 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Written communication","Facilitation","De-escalation","Data-informed decision making","Cross-functional collaboration"]

Lead day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for data practitioners worldwide. Partner with community leaders and internal teams to evolve channel strategy, guidelines, and engagement programming. Build scalable moderation and support workflows (including Code of Conduct enforcement), coach moderators, create member content systems, and translate community insights into improvements for Product, Marketing, Support, and more. Manage engagement metrics and tools to optimize outcomes.

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Fivetran
Fivetran
1 day ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for data practitioners worldwide. Partner with community leaders and internal teams to evolve channel strategy, guidelines, and engagement programming. Build scalable moderation and support workflows (including Code of Conduct enforcement), coach moderators, create member content systems, and translate community insights into improvements for Product, Marketing, Support, and more. Manage engagement metrics and tools to optimize outcomes.
Location: Washington DC, Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community to deliver a welcoming, high-signal member experience worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Surface community insights and member feedback to Product, Marketing, and Support; monitor engagement/health metrics and run experiments to improve them.

Pay and Benefits

Salary: USD 130,068 - 162,585.5 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveRsusCell PhonePaid SickVolunteer Days

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global/distributed environment.
  • •Own day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health.
  • •Build and improve moderation and support workflows (triage, escalation paths, response playbooks) with Code of Conduct enforcement experience.
  • •Use community tooling and analytics (e.g., Slack workflows, Common Room or similar) to track engagement, identify trends, and drive improvement.
  • •Excellent written communication and facilitation skills, with the ability to de-escalate issues and encourage productive conversation.
Experience:5+ yearsGlobal communitiesDistributed environmentOnline community management
Skills:Written communicationFacilitationDe-escalationData-informed decision makingCross-functional collaboration
Languages:English
Tech Stack:SlackDiscordCommon RoomKnowledge baseWeb portalIntegrationsAnalytics

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn