Architect, Microsoft Dynamics 365 CRM & Power Platforms

Avanade
Kuala Lumpur
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 12+ yearsSkills: ["Client collaboration","Leadership","Organization","Communication","Problem resolution"]

Design and implement Microsoft Dynamics 365 Customer Engagement (CRM) and Power Platform solutions for clients end-to-end, partnering across planning, analysis, design, build, test, and ongoing maintenance. Lead CRM technical and design teams, build conceptual architecture, and collaborate between customers, IT staff, and business partners to resolve issues. Use KPIs to measure delivery quality, support continuous improvement, and contribute to presales POCs and proposal development.

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Avanade
Avanade
2 days ago

Architect, Microsoft Dynamics 365 CRM & Power Platforms

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Last checked: 9 hours agoStatus: Live

Job Summary

Design and implement Microsoft Dynamics 365 Customer Engagement (CRM) and Power Platform solutions for clients end-to-end, partnering across planning, analysis, design, build, test, and ongoing maintenance. Lead CRM technical and design teams, build conceptual architecture, and collaborate between customers, IT staff, and business partners to resolve issues. Use KPIs to measure delivery quality, support continuous improvement, and contribute to presales POCs and proposal development.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Work with clients and lead Avanade projects across online/on-prem modules and Power Platforms to plan, design, build, test, and maintain Customer Engagement (CE) / D365 CRM solutions.
  • •Lead and review team work across all project phases (e.g., Plan, Analyze, Design, Build and Test).
  • •Lead technical design efforts by creating conceptual architecture and technical solutions and ensuring solution delivery.
  • •Liaise between customers, IT staff, and business partners to ensure high-quality, timely resolution of customer issues.
  • •Contribute to presales through proof of concepts (POC), including solutioning, effort estimation, and proposal development aligned to client needs.

Key Requirements

  • •Minimum 12 years of total working experience.
  • •Hands-on experience with D365 Customer Experience (CE) / Dynamics CRM across Online/On-prem modules and PowerApps technical solutions.
  • •At least 2 full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM.
  • •Experience building proof of concepts (POC) and supporting presales activities, including solutioning, effort estimation, and proposal development.
  • •Experience leading teams and working with global, on/offshore teams to deliver CRM technology.
Experience:12+ yearsCRMMicrosoft Dynamics 365Power PlatformSaaSPaaS
Skills:Client collaborationLeadershipOrganizationCommunicationProblem resolution
Tech Stack:C#SQL.NetD365CRM SDKCRM PluginsPowerAppsPowerBIFlowDynamics CRMPower PlatformSaaSPaaS

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn