Account Manager - Mexico City

Insider
Mexico City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Negotiation","Strategic thinking","Stakeholder management","Project management"]

Own renewals and expansion for enterprise accounts, acting as primary executive contact and partnering with Customer Success Managers. Drive renewal success and contract terms, including price negotiations, while managing high-level stakeholder relationships and business review processes. Build stakeholder maps, nurture sponsors, identify needs aligned to product suites, and support upselling opportunities. Work toward commercial targets (MRR/raise, gross margin, service-level adjustments) and help achieve NPS and advocacy goals.

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FursaFursa
Insider
Insider
4 days ago

Account Manager - Mexico City

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own renewals and expansion for enterprise accounts, acting as primary executive contact and partnering with Customer Success Managers. Drive renewal success and contract terms, including price negotiations, while managing high-level stakeholder relationships and business review processes. Build stakeholder maps, nurture sponsors, identify needs aligned to product suites, and support upselling opportunities. Work toward commercial targets (MRR/raise, gross margin, service-level adjustments) and help achieve NPS and advocacy goals.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive renewal success and strategy to achieve commercial and contractual targets.
  • •Create expansion and MRR-raise opportunities through sponsor nurturing and stakeholder discovery.
  • •Manage contract terms and price negotiations, partnering with executives and internal teams.
  • •Lead business review processes and set goals/objectives aligned to customer needs and product suites.
  • •Achieve NPS targets and customer advocacy goals, while monitoring market trends to support roadmap execution.

Pay and Benefits

Perks:EsopAnnual Bonus

Key Requirements

  • •A university degree in Business, Marketing, Engineering, or a related field.
  • •5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
  • •Strong written and verbal communication skills in English and a Native Language.
  • •Proven experience negotiating and navigating contracts and legal discussions.
  • •Strong strategic thinking and project management skills, with sales-methodology exposure (Value/Challenger/Spin) as a plus.
Experience:SaaS
Education:Bachelor's in Business, Marketing, Engineering, or related fields
Skills:CommunicationNegotiationStrategic thinkingStakeholder managementProject management
Languages:English

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website