Motorola Solutions

1 month ago

Ecosystem Technical Support Specialist (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Ecosystem Technical Support Specialist providing incident resolution, knowledge sharing, and customer-focused technical support for a mission-critical, CJIS-governed environment. Bridge between support, product management, and engineering; document solutions, create job aids, and mentor peers while working in a Hybrid Westminster, CO setting with US-based teams.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Collaborate with Support, Product Management, and Engineering to troubleshoot incidents, outages, and escalations
•Analyze data to identify root causes of hardware, networking, or application issues and document resolutions
•Provide exceptional customer experiences through calls, emails, and chats to ensure stable system performance
•Create technical documentation and expand knowledge base for other technical professionals
•Train and mentor teammates to build technical resilience across the team

Travel: Low travel

Pay and Benefits

Salary: USD 55,000 - 65,000 annually

Perks:Medical BenefitsDental BenefitsVision Benefits401kPaid HolidaysParental Leave

Key Requirements

•High School Diploma or GED
•2+ years of customer service or technical support experience
•Must be able to obtain background clearance as required by government customer
•Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
•Experience in a Help Desk environment with Software as a Service (SaaS)

Experience:2+ yearsSaaSHelp deskCustomer service

Education:High School

Skills:CommunicationProblem-solvingCustomer focusTeam collaborationAttention to detail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS security clearance

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 month ago

Ecosystem Technical Support Specialist (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Collaborate with Support, Product Management, and Engineering to troubleshoot incidents, outages, and escalations
•Analyze data to identify root causes of hardware, networking, or application issues and document resolutions
•Provide exceptional customer experiences through calls, emails, and chats to ensure stable system performance
•Create technical documentation and expand knowledge base for other technical professionals
•Train and mentor teammates to build technical resilience across the team

Travel: Low travel

Pay and Benefits

Salary: USD 55,000 - 65,000 annually

Perks:Medical BenefitsDental BenefitsVision Benefits401kPaid HolidaysParental Leave

Key Requirements

•High School Diploma or GED
•2+ years of customer service or technical support experience
•Must be able to obtain background clearance as required by government customer
•Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
•Experience in a Help Desk environment with Software as a Service (SaaS)

Experience:2+ yearsSaaSHelp deskCustomer service

Education:High School

Skills:CommunicationProblem-solvingCustomer focusTeam collaborationAttention to detail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS security clearance

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn