Operations Manager

U.S. Bancorp
Cincinnati
Workplace: OnsiteFull timeUSD 66,640 - 78,400 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Coaching","Conflict resolution","Continuous improvement","Communication"]

Lead a team of about 12 within the National Lockbox operation, overseeing daily processing to consistently meet SLAs. Coach and develop team members through regular 1:1s and performance discussions, manage escalations, and address employee concerns. Monitor workflow, productivity, quality, and operational metrics; investigate complex processing issues; analyze data to find root causes; and drive continuous improvement and process streamlining.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
5 days ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead a team of about 12 within the National Lockbox operation, overseeing daily processing to consistently meet SLAs. Coach and develop team members through regular 1:1s and performance discussions, manage escalations, and address employee concerns. Monitor workflow, productivity, quality, and operational metrics; investigate complex processing issues; analyze data to find root causes; and drive continuous improvement and process streamlining.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee daily lockbox operations and ensure SLAs are consistently met.
  • •Lead, coach, and develop a team of approximately 12 operations employees.
  • •Conduct regular 1:1 meetings and performance discussions; address concerns and conflicts professionally.
  • •Monitor workflow, productivity, quality, and operational performance metrics while managing multiple priorities.
  • •Investigate complex processing issues and exception items, analyze operational data for root causes, and drive resolutions and process improvements.

Pay and Benefits

Salary: USD 66,640 - 78,400 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveParental LeaveLong-term DisabilityPaid HolidayAdoption Assistance

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •3+ years of relevant experience.
  • •Thorough knowledge of operational functions, systems, procedures, and supported products/services for the assigned area(s).
  • •Understanding of applicable Federal and State laws and regulations.
  • •Strong organizational, managerial, and project management skills, with exceptional integrity and ethical decision-making.
Experience:Financial servicesOperationsLockbox operations
Education:Bachelor's
Skills:LeadershipCoachingConflict resolutionContinuous improvementCommunication

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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