Team Lead, Market Operations - Greensboro, NC

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving"]

Run the local Carvana market hub and ensure end-to-end success across market launch, operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, training, coaching, feedback, and goal-setting. Monitor reporting and performance, jump in as needed for daily execution, and proactively improve the customer and advocate experience by resolving complex, sensitive customer issues and removing operational roadblocks.

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FursaFursa
Carvana
Carvana
7 months ago

Team Lead, Market Operations - Greensboro, NC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Run the local Carvana market hub and ensure end-to-end success across market launch, operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, training, coaching, feedback, and goal-setting. Monitor reporting and performance, jump in as needed for daily execution, and proactively improve the customer and advocate experience by resolving complex, sensitive customer issues and removing operational roadblocks.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local market hub, covering market launch, operations, logistics, consumer branding, team engagement, and ongoing success.
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to help them succeed.
  • •Continuously develop the team through feedback, performance check-ins, and goal-setting to improve performance and skills.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as a go-to expert and jump in for day-to-day execution while addressing and managing complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years’ experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven experience developing and coaching employees.
  • •Experience with strategic planning and process improvement to help teams exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve complex problems while maintaining focus on customer experience.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solving
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn