Carvana

5 months ago

Team Lead, Market Operations - Greensboro, NC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Run the local Carvana market hub and ensure end-to-end success across market launch, operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, training, coaching, feedback, and goal-setting. Monitor reporting and performance, jump in as needed for daily execution, and proactively improve the customer and advocate experience by resolving complex, sensitive customer issues and removing operational roadblocks.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local market hub, covering market launch, operations, logistics, consumer branding, team engagement, and ongoing success.
•Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to help them succeed.
•Continuously develop the team through feedback, performance check-ins, and goal-setting to improve performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Serve as a go-to expert and jump in for day-to-day execution while addressing and managing complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years’ experience in a customer-facing team environment.
•3+ years of management experience.
•Proven experience developing and coaching employees.
•Experience with strategic planning and process improvement to help teams exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve complex problems while maintaining focus on customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solving

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

5 months ago

Team Lead, Market Operations - Greensboro, NC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local market hub, covering market launch, operations, logistics, consumer branding, team engagement, and ongoing success.
•Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to help them succeed.
•Continuously develop the team through feedback, performance check-ins, and goal-setting to improve performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Serve as a go-to expert and jump in for day-to-day execution while addressing and managing complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years’ experience in a customer-facing team environment.
•3+ years of management experience.
•Proven experience developing and coaching employees.
•Experience with strategic planning and process improvement to help teams exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve complex problems while maintaining focus on customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solving

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website