Manager Branch Operations

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Verbal and written communication","Teamwork","Interpersonal skills","Customer service mindset","Independent judgement"]

Manage operations for the Global Asset Management Investor Service Centre to ensure timely, accurate transaction reporting. Lead customer communications to drive timely issue resolution and oversee distribution and investor services for corporate clients. Coordinate with service providers, flag discrepancies, and recommend process efficiencies. Ensure compliance with regulatory and process manual requirements, deliver monthly reporting, contribute to knowledge management, and support recruitment and contingency planning.

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FursaFursa
HSBC
HSBC
1 day ago

Manager Branch Operations

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Last checked: 3 hours agoStatus: Live

Job Summary

Manage operations for the Global Asset Management Investor Service Centre to ensure timely, accurate transaction reporting. Lead customer communications to drive timely issue resolution and oversee distribution and investor services for corporate clients. Coordinate with service providers, flag discrepancies, and recommend process efficiencies. Ensure compliance with regulatory and process manual requirements, deliver monthly reporting, contribute to knowledge management, and support recruitment and contingency planning.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Ensure timely, error-free transaction reporting for the Investor Service Centre.
  • •Manage customer communication to drive timely resolution.
  • •Excel in distribution and investor services for corporate customers.
  • •Interface with service providers and escalate discrepancies or gaps promptly.
  • •Ensure compliance with regulatory requirements and process manuals, and deliver monthly reporting.

Key Requirements

  • •Ensure timely and error-free reporting of transactions received at the Investor Service Centre.
  • •Manage customer communications to achieve timely resolution of issues.
  • •Demonstrate strong distribution and investor services capability, with special focus on corporate customers.
  • •Maintain close interface with service providers, identifying and highlighting any discrepancies or gaps in a timely manner.
  • •Meet qualifications including mutual fund/security market understanding and NISM VA certification (valid).
Experience:2+ yearsMutual fundsSecuritiesAsset managementClient-facingCustomer service
Skills:Verbal and written communicationTeamworkInterpersonal skillsCustomer service mindsetIndependent judgement
Certifications:NISM VA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn