Lead Data Scientist, Operations

Thumbtack
United States
Workplace: RemoteFull timeUSD 168,700 - 242,600 annuallyFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Communication","Collaboration","Self-motivation","Project ownership","Coaching"]

Partner with Customer Service and Product Operations leaders to drive strategy through rigorous quantitative analysis. Build and maintain source-of-truth data infrastructure, reports, models, metrics, and dashboards that enable consistent, scalable operational reporting. Use SQL, experimentation (A/B testing), regression, and causal analysis to identify drivers, optimize workflows, and improve customer experience, while collaborating across Data Engineering, Internal Tools, Marketing, and Product teams.

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FursaFursa
Thumbtack
Thumbtack
1 year ago

Lead Data Scientist, Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Partner with Customer Service and Product Operations leaders to drive strategy through rigorous quantitative analysis. Build and maintain source-of-truth data infrastructure, reports, models, metrics, and dashboards that enable consistent, scalable operational reporting. Use SQL, experimentation (A/B testing), regression, and causal analysis to identify drivers, optimize workflows, and improve customer experience, while collaborating across Data Engineering, Internal Tools, Marketing, and Product teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Conduct in-depth quantitative analyses to guide strategic decisions with Customer Service and Product Operations leaders.
  • •Make recommendations based on detailed analysis and a deep understanding of the business.
  • •Build and maintain reports, models, metrics, and visualizations for user experience and operational performance.
  • •Develop and maintain source-of-truth infrastructure to ensure consistent, accurate, scalable reporting.
  • •Run experiments and statistical techniques (e.g., regression) to test hypotheses, optimize workflows, and identify drivers of core business outcomes.

Pay and Benefits

Salary: USD 168,700 - 242,600 annually

Key Requirements

  • •BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science.
  • •Use data to drive business impact in an operational environment, including A/B experiments and causal analysis techniques.
  • •Experience analyzing user experience and operational data (product and survey data), preferably in a technology or marketplace company.
  • •Strong written and verbal communication to explain results to internal and external audiences.
  • •Strong SQL skills for large datasets, proficiency with data visualization tools (e.g., Tableau, Looker), and familiarity with statistics/programming languages (e.g., R, Python).
Experience:MarketplaceTechnologyA/B testingData analyticsData warehousing
Education:Bachelor's in Economics, Statistics, Math, or Computer Science
Skills:CommunicationCollaborationSelf-motivationProject ownershipCoaching
Tech Stack:SQLTableauLookerLookMLRPythonA/B testingData visualization

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn