Junior IT Operations Administrator

Hootsuite
Vancouver, Toronto
Workplace: HybridFull timeCAD 56,100 - 78,700Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Problem-solving","Customer focus","Open communication","Collaboration and teamwork","Active communication"]

Provide frontline IT support in a hybrid role, owning and resolving helpdesk tickets while documenting solutions and following through to resolution. Build, configure, and deploy laptops and office desk hardware, support procurement and asset management, and handle identity/access onboarding and offboarding. Rotate through mentored exposure to core platforms (identity/SSO, Jamf endpoint workflows, and asset automation) and support AI enablement and agile workflow execution.

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FursaFursa
Hootsuite
Hootsuite
1 day ago

Junior IT Operations Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide frontline IT support in a hybrid role, owning and resolving helpdesk tickets while documenting solutions and following through to resolution. Build, configure, and deploy laptops and office desk hardware, support procurement and asset management, and handle identity/access onboarding and offboarding. Rotate through mentored exposure to core platforms (identity/SSO, Jamf endpoint workflows, and asset automation) and support AI enablement and agile workflow execution.
Location: Vancouver, Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Own and resolve helpdesk tickets, document solutions in the ticketing system, and follow up through full resolution.
  • •Build, configure, and deploy laptops and peripherals for new and existing users.
  • •Support hardware procurement, logistics, and asset management; set up and maintain desk hardware in the office.
  • •Create and decommission accounts for new hires, contractors, temps, and exiting employees following defined procedures in connected systems.
  • •Support AI enablement by assisting with provisioning and supporting AI tools, and help users adopt them effectively.

Pay and Benefits

Salary: CAD 56,100 - 78,700

Key Requirements

  • •1+ year of experience troubleshooting basic to advanced Mac problems.
  • •Experience troubleshooting Windows OS problems.
  • •Working knowledge of Google Admin and Google Workspace apps.
  • •Foundational understanding of identity and access concepts (Active Directory, Single Sign On) or strong eagerness to learn.
  • •Experience with endpoint management; ACMT course is an asset and agile environment experience is an asset.
Experience:1+ years
Skills:Problem-solvingCustomer focusOpen communicationCollaboration and teamworkActive communication
Languages:English
Tech Stack:MacWindows OSGoogle AdminGoogle WorkspaceActive DirectorySingle Sign On (SSO)Endpoint managementJamfIdentity and accessAI toolsHelpdesk ticketing systemAgile

Company Brief

Hootsuite
Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn