Associate Manager PT 20-29 hours

Samsonite
Toronto
Workplace: OnsitePart timeCanadian Dollar 20 - 23 hourlyFunction: OtherSkills: ["Client service","Sales focus","Coaching","Communication","De-escalation"]

Lead client experience and drive sales performance for the retail team by meeting individual and store KPIs, including conversion and client data capture. Coach and develop associates through roleplay, feedback, and training support, while maintaining a strong coaching culture. Ensure compliance with company policies, manage timecards accurately, support visual merchandising standards, and de-escalate client situations calmly to deliver consistent, high-quality luxury service.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Samsonite
Samsonite
3 days ago

Associate Manager PT 20-29 hours

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead client experience and drive sales performance for the retail team by meeting individual and store KPIs, including conversion and client data capture. Coach and develop associates through roleplay, feedback, and training support, while maintaining a strong coaching culture. Ensure compliance with company policies, manage timecards accurately, support visual merchandising standards, and de-escalate client situations calmly to deliver consistent, high-quality luxury service.
Location: Toronto
Workplace: Onsite
Employment Type: Part time
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline sales goals and KPI metrics including conversion and client data capture.
  • •Plan and prioritize work, display strategic thinking, and champion change to drive performance.
  • •Support training and development by teaching roleplay content, coaching associates, and assisting the Store Manager.
  • •Provide coaching and feedback using company tools to build a 360-degree coaching culture.
  • •Support store execution including compliance (timecards, Tumi University training), visual guidelines, and consistent client experience.

Pay and Benefits

Salary: Canadian Dollar 20 - 23 hourly
Perks:Work-life BalanceTrainingPaid LeaveEmployee DiscountMedicalDentalLife InsuranceDisability

Key Requirements

  • •Passion for the TUMI brand, lifestyle, clients, and product assortment.
  • •Demonstrated success meeting sales goals and KPI metrics (conversion, DPT, UPT, client data capture).
  • •Strong sales and client experience, preferably in the luxury market.
  • •Ability to lead by example with integrity and strong time management.
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
Experience:LuxuryRetail
Skills:Client serviceSales focusCoachingCommunicationDe-escalation
Languages:English

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn