Forward Deployed Engineer

Bonsai Robotics
San Jose
Workplace: OnsiteFull timeUSD 150,000 - 170,000 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Clear communication","Problem-solving","Collaboration","Technical troubleshooting","Continuous learning"]

Act as the first line of defense for customer-facing robotics issues, supporting urgent problems through clear communication with non-technical operators. Develop SOPs and ship software fixes and updates that unblock customers using ROS2, C++ and Python. Debug complex bugs via logs and incident data, triage issues and feature requests, and escalate when needed. Train field ops and support hard deployments with on-site travel as required.

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FursaFursa
Bonsai Robotics
Bonsai Robotics
2 days ago

Forward Deployed Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Act as the first line of defense for customer-facing robotics issues, supporting urgent problems through clear communication with non-technical operators. Develop SOPs and ship software fixes and updates that unblock customers using ROS2, C++ and Python. Debug complex bugs via logs and incident data, triage issues and feature requests, and escalate when needed. Train field ops and support hard deployments with on-site travel as required.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide customer guidance to resolve urgent customer issues.
  • •Communicate clearly with non-technical farm operators.
  • •Resolve and ship software fixes and updates using ROS2, C++, and Python.
  • •Evaluate logs and data from customer incidents to triage bugs and feature requests.
  • •Write and maintain operational SOPs/runbooks and train field ops and dealer technicians.
Travel: Low travel

Pay and Benefits

Salary: USD 150,000 - 170,000 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •BS in a related field
  • •Experience with real production robots used by customers
  • •Comfortable reading and modifying Python and C++
  • •Familiar with software development best practices
  • •Experience debugging problems outside your immediate area of expertise
Experience:RoboticsAgricultural technologyApplied robotics
Education:Bachelor's in related field
Skills:Clear communicationProblem-solvingCollaborationTechnical troubleshootingContinuous learning
Tech Stack:ROS2C++PythonLinuxCANSerial communicationRTKGNSS

Company Brief

Bonsai Robotics
Develops autonomous robotic systems and AI-driven solutions for automating physical tasks in industrial and commercial environments, combining perception, planning, and control to enable safe, efficient robot operation alongside humans.
Industry: Robotics
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