DoorDash US

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical Support Engineer focused on POS integrations, responsible for diagnosing and resolving complex integration issues at the middleware/API level, supporting POS go-lives and partner onboarding, and contributing to knowledge bases and automation. Collaborates with Product, Engineering, Sales, Customer Success, and Implementation to improve reliability and inform the product roadmap while mentoring junior teammates.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage complex T2/T3 POS integration support cases on a daily basis and document customer and partner interactions from investigation through resolution.
•Own POS integration issues—credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutover—across restaurants and POS integration partners.
•Partner with internal teams including Product, Engineering, Sales, Customer Success, and Implementation to resolve integration issues and provide feedback that informs the product roadmap.
•Perform detailed QA and diagnosis of application, configuration, and partner environment issues using logs, API payloads, and reproduction tools.
•Credential and onboard POS partners per SOP—API access, scope, secure delivery, and developer documentation.

Key Requirements

•3+ years of experience in a technical support, integration support, or solutions role with B2B and/or SaaS experience, and hands-on POS integration experience in production—checks/tickets, locations and tables, API auth, webhooks, and polling.
•Depth in at least two POS ecosystems or middleware platforms (e.g. Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys, or connector vendors) and experience debugging check-to-guest or check-to-reservation linking.
•Knowledge and experience with APIs (REST, webhooks, auth, JSON payloads) and ability to inspect and diagnose issues in web applications and data-intensive integration flows.
•Experience with JSON, Python, and HTTP debugging (curl/Postman) and following backend integration code for escalations.
•Experience using Zendesk and Jira (Salesforce a plus) with a commitment to providing extraordinary customer and partner experiences.

Experience:3+ yearsPOS integrationSaaSB2B

Skills:CommunicationProblem-solvingAnalyticalOrganizationTraining documentation

Languages:English

Tech Stack:PythonJSONRESTWebhooksCurlPostmanZendeskJiraAPI

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage complex T2/T3 POS integration support cases on a daily basis and document customer and partner interactions from investigation through resolution.
•Own POS integration issues—credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutover—across restaurants and POS integration partners.
•Partner with internal teams including Product, Engineering, Sales, Customer Success, and Implementation to resolve integration issues and provide feedback that informs the product roadmap.
•Perform detailed QA and diagnosis of application, configuration, and partner environment issues using logs, API payloads, and reproduction tools.
•Credential and onboard POS partners per SOP—API access, scope, secure delivery, and developer documentation.

Key Requirements

•3+ years of experience in a technical support, integration support, or solutions role with B2B and/or SaaS experience, and hands-on POS integration experience in production—checks/tickets, locations and tables, API auth, webhooks, and polling.
•Depth in at least two POS ecosystems or middleware platforms (e.g. Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys, or connector vendors) and experience debugging check-to-guest or check-to-reservation linking.
•Knowledge and experience with APIs (REST, webhooks, auth, JSON payloads) and ability to inspect and diagnose issues in web applications and data-intensive integration flows.
•Experience with JSON, Python, and HTTP debugging (curl/Postman) and following backend integration code for escalations.
•Experience using Zendesk and Jira (Salesforce a plus) with a commitment to providing extraordinary customer and partner experiences.

Experience:3+ yearsPOS integrationSaaSB2B

Skills:CommunicationProblem-solvingAnalyticalOrganizationTraining documentation

Languages:English

Tech Stack:PythonJSONRESTWebhooksCurlPostmanZendeskJiraAPI

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn