Customer Success Administrator

Qashio
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Organizational skills","Attention to detail","Verbal communication","Written communication","Cross-functional collaboration"]

Provide administrative and operational support to the Customer Success team by managing customer data in Hubspot, coordinating schedules and customer-facing materials, and generating internal reports on customer growth, engagement, and retention. Facilitate communication with Sales, Product, and Customer Support, maintain customer success documentation, and support onboarding/offboarding processes. Help improve Customer Success workflows to increase efficiency and customer satisfaction.

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FursaFursa
Qashio
Qashio
1 day ago

Customer Success Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide administrative and operational support to the Customer Success team by managing customer data in Hubspot, coordinating schedules and customer-facing materials, and generating internal reports on customer growth, engagement, and retention. Facilitate communication with Sales, Product, and Customer Support, maintain customer success documentation, and support onboarding/offboarding processes. Help improve Customer Success workflows to increase efficiency and customer satisfaction.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage and maintain accurate customer data and records within the Customer Success CRM system (Hubspot and other software).
  • •Assist the Customer Success team with scheduling meetings and preparing presentations and customer-facing materials.
  • •Support internal reporting by creating and distributing dashboards related to customer growth, engagement, and retention metrics.
  • •Coordinate communication between the Customer Success team and internal departments such as Sales, Product, and Customer Support.
  • •Manage customer success documentation and support onboarding and offboarding administrative processes, including system updates and notifications.

Key Requirements

  • •1–3 years of experience in an administrative support role within a customer-facing department or B2B SaaS environment.
  • •Proficiency in English; Arabic language skills are a plus.
  • •Experience using CRM and work management software such as Hubspot, Asana, and Notion for data entry, reporting, and record management.
  • •Experience using presentation management software such as Canva.
  • •Strong organizational skills and attention to detail, with excellent verbal and written communication.
Experience:1-3 yearsB2B SaaSCustomer-facing
Skills:Organizational skillsAttention to detailVerbal communicationWritten communicationCross-functional collaboration
Languages:EnglishArabic
Tech Stack:HubspotAsanaNotionCanvaGoogle WorkspaceSheetsDocsForms

Company Brief

Qashio
Provides spend management software for businesses, including corporate cards, expense controls, bill payments, and workflow automation. It helps companies manage purchasing, approvals, and financial visibility from a single platform.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2021
WebsiteLinkedIn