Customer Operations Leader
Plaid
New York, Seattle, Raleigh, San Francisco
Workplace: HybridFull timeUSD 127,680 - 214,800 annuallyFunction: Business OperationsSkills: ["Program management","Communication","Change management","Customer-first mindset","Cross-functional collaboration"]Own the strategy and execution of global customer operations in a director-level role, leading a team across product operations, customer experience engineering, and technical enablement. Drive scaling of the full customer lifecycle for Support, Technical Account Management, Sales Engineering, and Professional Services. Build Voice of the Customer (VoC) programs to translate frontline insights into product improvements and adoption strategies, and create self-service tooling, documentation, and metrics to reduce customer friction.
