Topline Pro

4 weeks ago

Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Onboarding Specialist at Topline Pro guides new customers through setup, connects their Google Business and Facebook profiles, and ensures a smooth start to using our AI-powered Shopify-like platform. You will lead live onboarding sessions, troubleshoot in real time, and coordinate with Sales/CS/Support to ensure milestones are met—particularly for English and Spanish-speaking customers in a fast-growing SMB-focused team.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Lead live onboarding sessions with new customers and ensure a smooth, successful setup
•Walk customers through connecting their Google Business and Facebook profiles and launching their Topline Pro site
•Troubleshoot setup issues in real time and guide users through simple technical steps
•Follow up with customers to complete onboarding milestones within three weeks
•Collaborate closely with Sales, Customer Success, and Support to ensure a seamless customer journey

Pay and Benefits

Salary: USD 60,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveWellness StipendMeal Allowance

Key Requirements

•1+ year in a customer-facing role such as onboarding, support, or customer success preferred;
•Clear, friendly communicator who can explain technical steps in plain language
•Strong organization skills with the ability to manage multiple onboarding sessions
•Solid technical aptitude — quick learner and confident user of digital tools
•Fluent in English; Spanish fluency a strong plus

Experience:1+ yearsCustomer successOnboardingSaas

Skills:CommunicationProblem-solvingOrganizationCustomer-facingTraining

Languages:EnglishSpanish

Tech Stack:Google Business ProfileFacebookDigital tools

Company Brief

Topline Pro

Topline Pro provides business consulting and professional services focused on helping small and mid-sized companies improve operations, sales, and financial performance through tailored advisory, training, and implementation support.

Industry: Consulting

Website

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Topline Pro

4 weeks ago

Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Lead live onboarding sessions with new customers and ensure a smooth, successful setup
•Walk customers through connecting their Google Business and Facebook profiles and launching their Topline Pro site
•Troubleshoot setup issues in real time and guide users through simple technical steps
•Follow up with customers to complete onboarding milestones within three weeks
•Collaborate closely with Sales, Customer Success, and Support to ensure a seamless customer journey

Pay and Benefits

Salary: USD 60,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveWellness StipendMeal Allowance

Key Requirements

•1+ year in a customer-facing role such as onboarding, support, or customer success preferred;
•Clear, friendly communicator who can explain technical steps in plain language
•Strong organization skills with the ability to manage multiple onboarding sessions
•Solid technical aptitude — quick learner and confident user of digital tools
•Fluent in English; Spanish fluency a strong plus

Experience:1+ yearsCustomer successOnboardingSaas

Skills:CommunicationProblem-solvingOrganizationCustomer-facingTraining

Languages:EnglishSpanish

Tech Stack:Google Business ProfileFacebookDigital tools

Company Brief

Topline Pro

Industry: Consulting

Website