Customer Success Manager

Luthor
San Francisco
Workplace: OnsiteFull timeUSD 140,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer empathy","Relationship building","Communication","Organization","Stakeholder management"]

Own customer outcomes for large, highly regulated financial institutions deploying an AI-powered governance platform. Build trust across compliance, legal, marketing, and leadership, guide onboarding through adoption, expansion, and renewal, and translate customer workflows into product improvements with engineering. You’ll work closely with the founders, shape a customer success playbook from the ground up, and help ensure customers can trust what the AI produces.

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FursaFursa
Luthor
Luthor
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own customer outcomes for large, highly regulated financial institutions deploying an AI-powered governance platform. Build trust across compliance, legal, marketing, and leadership, guide onboarding through adoption, expansion, and renewal, and translate customer workflows into product improvements with engineering. You’ll work closely with the founders, shape a customer success playbook from the ground up, and help ensure customers can trust what the AI produces.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner directly with founders to help build the customer success playbook from the ground up
  • •Lead implementations and drive customer success from onboarding through adoption, expansion, and renewal
  • •Build and maintain relationships across compliance, legal, marketing, and leadership teams
  • •Identify adoption blockers by understanding how customers work and collaborate with engineering to improve the product
  • •Manage multiple enterprise customers and priorities while owning customer outcomes rather than tickets

Pay and Benefits

Salary: USD 140,000 - 200,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in customer success and customer-facing roles
  • •Demonstrated customer empathy and ability to understand customers’ goals
  • •Experience building trust and navigating difficult conversations without damaging relationships
  • •Product-minded troubleshooting: distinguish training, workflow, and product problems and communicate clearly to engineering
  • •High organization and ability to manage multiple enterprise customers, implementations, priorities, and follow-ups
Experience:3+ yearsFinancial servicesEnterprise softwareAI governance
Skills:Customer empathyRelationship buildingCommunicationOrganizationStakeholder management

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Luthor
Luthor.ai builds AI-powered tools and platforms leveraging large language models to automate complex tasks, accelerate workflows, and deliver intelligent assistants for enterprise and developer use cases. The company emphasizes scalable, secure integrations and customizable solutions for business adoption.
Industry: AI & Machine Learning
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