Customer Experience Banker-(Holland, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers by retaining and growing consumer and business relationships. Proactively identify customer goals, recommend appropriate deposit and banking products, and ensure transactions are processed accurately while balancing daily. Provide exemplary customer service, educate customers on consumer deposit products, and resolve issues while following operational, security, risk, and regulatory policies. Build stronger partnerships by referring customers to other bank areas.

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Huntington Bancshares
Huntington Bancshares
1 month ago

Customer Experience Banker-(Holland, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a Financial Concierge for walk-in customers by retaining and growing consumer and business relationships. Proactively identify customer goals, recommend appropriate deposit and banking products, and ensure transactions are processed accurately while balancing daily. Provide exemplary customer service, educate customers on consumer deposit products, and resolve issues while following operational, security, risk, and regulatory policies. Build stronger partnerships by referring customers to other bank areas.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Use a disciplined sales process to identify opportunities, conduct follow-up, make outbound calls, and source referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures and balance daily transactions accurately.

Key Requirements

  • •High School Diploma or GED with a minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor’s Degree.
  • •Provide excellent customer service and effectively resolve customer issues.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:Bachelor's
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn