Vet Clinic Support Associate

Vetcove
United States
Workplace: RemoteFull timeUSD 50,000 - 80,000 annuallyFunction: Product ManagementExperience: 1+ yearsSkills: ["Communication","Problem-solving","Teamwork","Empathy","Time management"]

The Support Associate helps veterinary professionals navigate the Vetcove platform, handling live chat, email, and phone inquiries, troubleshooting issues, and performing admin tasks. You’ll collaborate with engineering, partners, and internal teams to relay feature requests and improvements while ensuring a smooth, positive experience for a large community of users in a fast-paced, startup environment.

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Vetcove
Vetcove
4 months ago

Vet Clinic Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Closed
Reposted: similar role first listed 1 year ago

Job Summary

The Support Associate helps veterinary professionals navigate the Vetcove platform, handling live chat, email, and phone inquiries, troubleshooting issues, and performing admin tasks. You’ll collaborate with engineering, partners, and internal teams to relay feature requests and improvements while ensuring a smooth, positive experience for a large community of users in a fast-paced, startup environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Respond to user inquiries via live chat, email, and phone in a timely manner
  • •Troubleshoot issues quickly and explain scenarios/solutions clearly
  • •Handle daily/weekly admin responsibilities (account management, item issue reports, reviews, credits)
  • •Provide cross-functional input to engineering, partner, and corporate teams on feature requests and enhancements
  • •Collaborate with vendor/industry partners to streamline communication and alerts between systems

Pay and Benefits

Salary: USD 50,000 - 80,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkEquity

Key Requirements

  • •1 year of relevant, customer facing work experience
  • •2 Year Associates Degree or 4 Year College Degree
  • •Excellent written and verbal communication skills
  • •Experience in chat support preferred
  • •Patience and compassion when handling difficult situations
Experience:1+ yearsCustomer supportHealthcare
Skills:CommunicationProblem-solvingTeamworkEmpathyTime management
Tech Stack:IntercomChat platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vetcove
Operates an online marketplace and procurement platform for veterinary clinics, aggregating products and suppliers to simplify ordering, compare pricing, and streamline supply management for animal health practices.
Industry: Procurement Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2015
WebsiteLinkedIn