Customer Care Advisor - Fluent German Speaker (Cairo, EG)

Allianz
Cairo
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Communication","Problem-solving","Empathy","Time management"]

Customer Care Advisor providing multilingual support to clients, brokers, and medical providers. You will handle high-quality service delivery, adhere to service standards, leverage AI tools to respond to inquiries, coordinate with interdepartmental teams, and build strong product knowledge to assist with covers, claims, hospitalizations, and related cases from a busy Cairo office.

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FursaFursa
Allianz
Allianz
6 months ago

Customer Care Advisor - Fluent German Speaker (Cairo, EG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Customer Care Advisor providing multilingual support to clients, brokers, and medical providers. You will handle high-quality service delivery, adhere to service standards, leverage AI tools to respond to inquiries, coordinate with interdepartmental teams, and build strong product knowledge to assist with covers, claims, hospitalizations, and related cases from a busy Cairo office.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Provide outstanding customer service to clients and ensure customer satisfaction and retention
  • •Adhere to service standards, including a 24-hour turnaround for written communication and a target 2% call abandon rate
  • •Implement AI tools to maintain department service standards
  • •Multi-task daily workload and follow up on individual cases
  • •Develop extensive product knowledge to provide timely and accurate information to clients

Pay and Benefits

Perks:Health InsuranceLanguage AllowanceModern OfficeAnnual Bonus

Key Requirements

  • •Must have experience in a customer-facing role
  • •Experience in a Call Centre environment is beneficial
  • •Ability to work under pressure with tight deadlines
  • •Strong knowledge of Microsoft Office (Excel, Word)
  • •Fluency in German and English
Experience:Customer serviceMultilingual
Skills:CommunicationProblem-solvingEmpathyTime management
Languages:GermanEnglish
Tech Stack:Microsoft OfficeAI tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn