IT Support Specialist with German (Remote) (Timisoara, RO)

Atos
Romania
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Attention to detail","Problem-solving","Customer service"]

IT Support Specialist with German proficiency providing frontline service desk support to German-speaking users, handling technical queries in English and German, logging and resolving tickets, escalating complex issues to higher IT staff, and ensuring adherence to SLAs while delivering a smooth, customer-focused experience from a remote setup in Timisoara.

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Atos
Atos
6 months ago

IT Support Specialist with German (Remote) (Timisoara, RO)

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Last checked: 3 hours agoStatus: Live

Job Summary

IT Support Specialist with German proficiency providing frontline service desk support to German-speaking users, handling technical queries in English and German, logging and resolving tickets, escalating complex issues to higher IT staff, and ensuring adherence to SLAs while delivering a smooth, customer-focused experience from a remote setup in Timisoara.
Location: Romania
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
  • •Diagnose technical problems and deliver effective resolutions to end-users.
  • •Elevate intricate technical matters to higher-level IT personnel to guarantee expedient resolution.
  • •Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
  • •Ensure exceptional levels of customer contentment by rendering swift and competent service.

Pay and Benefits

Perks:Home OfficeMeal AllowanceMedical ProgramSports BenefitsAnnual BonusPaid Leave

Key Requirements

  • •German – B2 minimum
  • •English – B2 minimum
  • •Availability for night shifts
  • •Attention to detail and multitasking ability
  • •Excellent communication skills, both written and verbal
Experience:It supportCustomer service
Skills:CommunicationMultitaskingAttention to detailProblem-solvingCustomer service
Languages:GermanEnglish

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn