Nearshore Sector | Google Workspace

Devoteam
Portugal
Workplace: RemoteFull timeFunction: IT Support & HelpdeskSkills: ["Detail-oriented","Problem-solving","Analytical thinking","Organizational","Professional communication"]

Provide technical support and administration for Google Workspace for a nearshore team in Lisbon. You will troubleshoot Google Workspace apps (Gmail, Drive, Docs, Sheets, Meet, and Calendar), manage user provisioning and directory settings via the Admin Console, and support onboarding through training and documentation. Monitor security settings and compliance, maintain support ticket records, collaborate on solution implementations and migrations, and stay current with Workspace updates and best practices.

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Devoteam
Devoteam
2 days ago

Nearshore Sector | Google Workspace

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Last checked: 25 minutes agoStatus: Live

Job Summary

Provide technical support and administration for Google Workspace for a nearshore team in Lisbon. You will troubleshoot Google Workspace apps (Gmail, Drive, Docs, Sheets, Meet, and Calendar), manage user provisioning and directory settings via the Admin Console, and support onboarding through training and documentation. Monitor security settings and compliance, maintain support ticket records, collaborate on solution implementations and migrations, and stay current with Workspace updates and best practices.
Location: Portugal
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide technical support and troubleshooting for Google Workspace applications including Gmail, Drive, Docs, Sheets, Meet, Calendar, and other collaboration tools.
  • •Administer Google Workspace accounts, including user provisioning and directory management via the Admin Console.
  • •Support user onboarding and training by creating documentation and conducting sessions to drive adoption.
  • •Monitor system performance and security settings to maintain compliance and organizational data integrity.
  • •Maintain support ticket records, analyze user feedback for optimization, escalate complex issues, and collaborate on implementation and migration projects.

Key Requirements

  • •Proven experience with Google Workspace administration and user support.
  • •Strong technical knowledge of Google Workspace applications and features.
  • •Experience with Google Workspace Admin Console and directory management.
  • •Excellent problem-solving and analytical skills with attention to detail.
  • •Ability to create clear technical documentation and training materials, and support user onboarding.
Experience:IT service management
Skills:Detail-orientedProblem-solvingAnalytical thinkingOrganizationalProfessional communication
Languages:English
Tech Stack:Google WorkspaceGoogle Admin ConsoleGmailGoogle DriveGoogle DocsGoogle SheetsGoogle MeetGoogle CalendarDirectory managementCloud-based securitySecurity and compliance monitoringIT service management

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn