Staff Human Resources Business Partner - Commercial

Thumbtack
United States
Workplace: RemoteFull timeUSD 173,500 - 249,500 annuallyFunction: People, HR & TalentExperience: 7+ yearsSkills: ["Influencing","Executive presence","Employee advocacy","Change management","Data-informed decision-making"]

Serve as a strategic HR business partner for the Commercial leadership team, guiding and executing people strategy across Sales, Success, Customer Service, Business Development, Partnerships, and Commercial Operations. Provide HR leadership across multiple countries, handle complex employee relations, and lead change management efforts. Oversee tailored HR programs with data-driven decision-making, champion culture and values, and collaborate with Recruiting, DEI, OD, and Total Rewards to deliver integrated people solutions.

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Thumbtack
Thumbtack
1 year ago

Staff Human Resources Business Partner - Commercial

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Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a strategic HR business partner for the Commercial leadership team, guiding and executing people strategy across Sales, Success, Customer Service, Business Development, Partnerships, and Commercial Operations. Provide HR leadership across multiple countries, handle complex employee relations, and lead change management efforts. Oversee tailored HR programs with data-driven decision-making, champion culture and values, and collaborate with Recruiting, DEI, OD, and Total Rewards to deliver integrated people solutions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Partner with senior leadership, especially Commercial leaders, advising on business-talent strategy and influencing decisions on team health, performance, org design, and workforce planning.
  • •Manage employee relations across US/CAN and the Philippines, balancing legal regulations with solutions that support employees and the company.
  • •Lead and support complex organizational change, navigating ambiguity to drive clarity and alignment with practical HR solutions.
  • •Temporarily lead a team of two HRBPs in the Philippines for 12 months during maternity leave, fostering ownership and high feedback culture.
  • •Oversee execution of HR programs tailored to Thumbtack, using data to turn insights into actions and champion culture and values across the business.

Pay and Benefits

Salary: USD 173,500 - 249,500 annually

Key Requirements

  • •7+ years of progressive global HR experience, including leadership roles managing HR professionals.
  • •Experience supporting strategic and frontline teams (e.g., Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced environments.
  • •Deep expertise in performance management, employee relations, organizational development, and change management.
  • •Strong influencing skills and executive presence, with a track record of driving change and navigating complex org dynamics.
  • •Ability to build trust, facilitate tough conversations, and foster inclusive, values-aligned workplaces using a data-informed approach.
Experience:7+ yearsGlobal HR
Skills:InfluencingExecutive presenceEmployee advocacyChange managementData-informed decision-making

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn